Front Desk Agent/Staff Member - PDK Hotel Group

• Greet guests warmly and provide a friendly and professional first impression.
• Assist guests with check-in and check-out processes, ensuring accuracy and efficiency.
• Provide information about hotel services, amenities, and local attractions to guests.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Answer phone calls and direct them to the appropriate department or individual.
• Maintain accurate guest records and process payments using the hotel's property management system.
• Coordinate with housekeeping and maintenance departments to ensure guest satisfaction and resolve any issues.
• Assist in resolving billing discrepancies and ensuring accurate guest folios.
• Collaborate with team members to achieve daily operational goals and maintain a high level of customer satisfaction.
• Stay updated on hotel policies, procedures, and special promotions to provide accurate information to guests.
• Participate in training programs and stay informed about safety protocols to ensure a secure environment for guests and staff.

• Team-spirited coworkers.
• Encouraging management.
• Learning and development opportunities.
• Discounts on hotel rooms.

Founded and based in Portland, Oregon, PDK Hotels Group is a privately held provider of property management solutions and hotel development company customized to fit your unique needs.. We provide management of hotel assets throughout the Pacific Northwest (British Columbia, Oregon, Washington, and Idaho sometimes: Southeastern Alaska, Northern California, Western Montana, Yukon).