Front Desk Agent - Golden Nugget
Stateline, NV 89449
About the Job
Front Desk Agent
A Front Desk Agent is responsible for welcoming and providing friendly service to guests of the Golden Nugget hotel and casino.
1. Assign guest accommodations in accordance with current procedures.
2. Handle assigned bank properly and performs account postings.
3. Maintain knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation.
4. Accept same day and advance reservations as required.
5. Process guest accounts upon check-out in an efficient and accurate manner.
6. Maintain guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests' complaints.
7. Enroll and encourage customers to use the 24K Select Club, which entails explaining how to use the card as well as the advantages of its use.
8. Maintain ongoing knowledge of all company services and entertainment opportunities.
9. Assist other departments with requirements they may have pertinent to hotel guests.
WORKING CONDITIONS
Must have ability to:
• Use all equipment associated with the position including but not limited to keyboards, telephones, fax machines, copiers and printers.
• Communicate effectively at all times with customers as well as all levels of employees.
• Move around the service desk effectively, pull up portfolios, reach across counter for customer transactions and retrieve and replace safety deposit boxes as needed.
• Effectively use a computer to access, understand and input customer information.
• Work in crowds and noise the severity of which depends upon customer volume.
Effective communication skills. The skills and abilities necessary for this position are typically acquired through the completion of a high school education or equivalent in addition to two months of on-the-job training or related experience.
What we offer you:
- Multiple benefit plans to suit your needs
- Paid Time Off
- 401K
- Opportunities for advancement
- Positive and respectful work environment where diversity is valued
- Generous employee discounts on dining, retail, amusements, and hotels
- Community volunteer opportunities
Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
REGULATORY AND COMPLIANCE RESPONSIBILITIES
In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:
- Attend required training sessions offered by Golden Nugget Lake Tahoe.
- Perform the duties described in compliance with local laws and regulations.
- Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
- Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
