Front Desk Associate/Sales Coordinator -Dual role - WS Management

Best Western Plus Hacienda Hotel- Old Town (San Diego)

Dual Role: PT Front Desk Associate/On-call and PT Sales Coordinator

Requires Outstanding Customer Service and Team Player Attitude!

PART TIME FRONT DESK & ON-CALL position , must be open to flexible scheduling.

Hotel Experience needed, Excellent Customer Service required, English speaking, Willingness to cross- train and be on call. Visual Matrix software nice but not required

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Front Desk Duties: Cross Train in Front Desk related role, including Night audit

1. Greet, Smile and provide welcoming environment for all guests
2. Listen to and be aware of guest preferences and needs- Accommodate whenever possible.
3. Communicate, interact and collaborate well with teammates and other departments
4. Check guest in and out according to proper procedures.
5. Insure proper credit is established for guests upon check in and at time of bucket check.
6. Operation of Visual Matrix management system and properly posting all charges to guest and desk folios.
7. Responsible for handling cash, credit card and transactions according to procedure.
8. Basic knowledge in taking or changing a reservation in the terminal.
9. Operation of PBX system
10. VIP's are handled properly.
11. Insure policy for safe deposit box.
12. Be aware of walk procedures.
13. Perform additional duties as required by management.
14. Keep current count maintained and balance with reservations.
15. Make sure bucket check is kept current at all times.
16. Insure daily reservations are blocked as necessary.
17. Use selective selling in order to maximize revenue.
18. Read Sales Group List daily to familiarize yourself with in coming/out going groups.
19. Read Hacienda Hotel updates daily to familiarize yourself with banquet/meeting room functions.
20. Read Log Book/MOD Report/Email daily to familiarize yourself with activities of prior shifts.
21. Must been neat and personable.

Reservation Duties:

1. Process all guest reservations and confirmation
2. Process cancellations, revisions and information up-dates or changes.
3. Assist reservation manager in handling group bookings and conventions.
4. Answer letters, phone calls and take/give messages.
5. Pre-block groups reservation effectively.
6. Perform additional duties as required by management.pt

PT SALES COORDINATOR ROLE

The Sales Coordinator position is the Axis of a successful Sales team. As a growing 200 room hotel in the heart of San Diego this position includes organizing & assisting with group sales and events from the close of the contract through the close of the invoicing; including guest follow up. In this position you may also attend and oversee events, both onsite and off. At this point in time this is a part-time position with the intent of growing to full-time for the right person.

Requirements:

1. English speaking
2. 2 consecutive years Hotel experience - Front Desk and/or Sales
3. Firm grasp of the hospitality industry
4. Excellent Customer Service skills
5. Detail Oriented
6. Problem Solver
7. Sales Oriented
8. Well-spoken - oral and written
9. Understands Hotel reservations- back office (Group Sales etc)
10. Professional appearance and demeanor