Front Desk - Innovation Fertility, LLC

We are a national leader in fertility treatment. We offer a full range of modern fertility care, including in vitro fertilization (IVF), intrauterine insemination (IUI), egg freezing, and fertility assessments. We strive to create a warm and friendly environment that counterbalances the challenges our patients face. This role with help patients on their complex and emotional journey. You will be a warm and inviting presence for our patients when they walk through the door. Our clinic cares for families that are created in many forms. We welcome all patients to an environment that is judgment-free.

This role is a full-time position located on-site in Charlotte, NC. This role will be eligible for benefits.

In this role, you will make a positive impact on our patients by:

• Open/close the office.
• Welcome and greet patients and visitors in person or on the telephone; answer or refer inquiries, and, as appropriate, convert patient inquiries into appointments.
• Schedule patient appointments in person or by telephone to optimize patient satisfaction, provider time availability, and treatment room utilization.
• Prepare new patient packets.
• Patient check-in and check-out.
• Keep patient appointments on schedule by notifying the provider of the patient’s arrival; review service delivery time compared to schedule; remind the provider of any service delays.
• Schedule necessary surgeries
• Answer requests for medical records; review records for accuracy and completeness; give to the nurse for approval to release.
• Answer questions about payments and insurance inquiries.
• Use the appropriate template to write and send correspondence to referring physicians, obstetricians, and patients.
• Order office supplies and contribute to the smooth operation of the office.
• Distribute mail and faxes; scan and file as needed.

You will be a great fit for this role if: 

• High School diploma. Associate Degree in accounting or business preferred.
• 2-3 years experience in an outpatient medical office. Women’s Healthcare experience in private Practice is preferred.
• 2-3 years experience in patient financial services preferred.
• Strong skills in office computer applications, including EMR software, Microsoft Office, and Excel. Keyboard skills 25 wpm required.
• Competent with medical terminology.
• High-level listening skills. Ability to communicate accurately and concisely.
• Aptitude to work independently and demonstrate good judgment.
• Excellent interpersonal skills.

We are an Equal Opportunity Employer