Front Desk Clerk - Carnival Global Brand

Front Desk Clerk
Fairbanks, AK

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

We’re a collaboration of Holland America Line and Princess, innovators in Alaska tourism and advocates for the environment. We offer guests land and sea adventures, comfort, and a lifetime of memories—whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car.

Responsibilities:

• Works under moderate supervision to provide customer service and process guest requests and reservations.
• Applies knowledge of Company products, services, and policies and services, to evaluate customer’s needs, provide information, resolve complaints, and to generate sales.
• Processes and monitors transactions and verifies successful completion.
• Maintains records of reservations and transactions within appropriate logs.
• Performs clerical duties required by departmental supervision.
• Answers calls from customers, team members and leadership and respond to guests' queries, process guest requests and reservations.
• Process and coordinate guest amenity requests, reservations, and special requests.
• May be asked to assist in other Hotel Services areas as needed.

Requirements:

• High School Diploma/GED certification is required.
• Customer Service experience is preferred.
• This position requires an individual whom is responsible, reliable, organized, works well under pressure and is detailed oriented.
• Requires basic math skills and ability to read, write, and speak English accurately and professionally.
• Successful completion of an employment background including a credit check.
• Must be eligible to work in the United States.

Benefits:

• Travel- Generous Cruise and Travel Privileges for you and your family
• Rewards & Incentives – Employee of the month, years of service and longevity recognition programs
• Employee Referrals-$300 for referring new team members
• Community Service-Unique employee opportunities to participate in local community events
• Employee Activities – Team sporting events; company sponsored charity events; discounted rates on guest tours

Next Steps
Apply today and set sail on an exciting new career course! Our goal is to be the number one provider of land and sea adventures in Alaska. To make that happen, we need qualified, top-notch team members.

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

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