FRONT DESK CLERK (FULL TIME) - Compass Group, North America

SSC





+ We are hiring immediately for full time FRONT DESK CLERK positions.


+ Location: Georgetown University - 2115 Wisconsin Avenue, Washington, DC 20007 (Openings at other locations within school district available) Note: online applications accepted only.


+ Schedule: Full time schedule. Monday through Friday from 8:00 to 5:00 pm. More details upon interview.


+ Requirement: Front desk and customer service experience are preferred.


+ Pay Range: $19.00 to $21.00


+ Perks: SSC invests in our employees with training and growth opportunities, but the benefits don’t stop there, SSC offers a comprehensive benefits package and we are also excited to offer same day pay! At SSC we truly believe that our people are our greatest asset.



The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg





SSC Services for Education is a Nationwide Best in Class Facility Service Provider. As a member of Compass Group we create clean, safe, and distraction free learning environments for students of all ages. With a focus on a people first culture, growth opportunities, and supporting local communities we set the stage for a meaningful career in educational facilities nationwide.







Job Summary





Summary: Checks guests in and out of the hotel. Resolves challenges throughout guests' stays. Promotes hotel services and amenities to guests and upsells products.


Essential Duties and Responsibilities:



+ Welcomes and acknowledges each guest with a smile, eye contact and friendly greeting, using the guest's name when possible.


+ Anticipates guests' service needs by asking questions, listening to guest preferences and taking action when possible.


+ Speaks to guests and coworkers using clear, appropriate and professional language.


+ Answers telephones using appropriate etiquette, transfers calls to the right person or department; takes and relays messages.


+ Processes all guest check-ins by confirming reservations, assigning rooms and activating room keys.


+ Processes all payment types, including room charges and cash, check, debit and credit transactions.


+ Processes all check-outs; resolves issues related to late disputed charges.


+ Answers, records and processes guest calls, messages, requests, questions and concerns.


+ Follows up with guests to ensure issues have been met to their satisfaction.


+ Coordinates with Housekeeping to track readiness of rooms and report guest concerns.


+ Communicates parking procedures to guests, dispatch bell staff and valet staff as necessary.


+ Provides guests directions and information regarding the property and local points of interest.


+ Runs daily reports, identify any special requests and check reports for accuracy.


+ Assigns rooms according to guest request and preferences whenever possible.


+ Completes designated cashier and closing reports in the computer system.


+ Balances and drops receipts according to accounting specifications.


+ Practices safety standards at all times.


+ Complies with record retention, Standard Operating Procedures and daily responsibilities.


+ Performs other duties as assigned.






Enhance your quality of life through our comprehensive benefits:



+ · Medical/Dental/Vision Insurance


+ · 401K with Company Match


+ · Disability Insurance


+ · Life Insurance/AD


+ · Associate Shopping Program


+ · Health and Wellness Programs


+ · Discount Marketplace & Employee shopping program


+ · Identify Theft Protection


+ · Pet Insurance


+ · And More



Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_SSC.pdf) for paid time off benefits information.


Applications are accepted on an ongoing basis.


SSC maintains a drug-free workplace.


SSC & Compass Group: Achieving leadership in the facility service industry




Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.





Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.


SSC