Front Desk Clerk - FurstStaffing
Madison, WI 53705
About the Job
FRONT DESK CLERK Position Purpose: To maintain a well-organized office in accordance with agency policies and procedures. Will be responsible for the well-being and care of clients, visitors and interaction with family members in the center and for assisting the clinical staff with streamlining any clerical functions. Qualifications/Skills:
- High school diploma or equivalent
- Strong customer service skills and customer service oriented
- Phone and/or switchboard experience
- General understanding of mental health
- Organization and multi-tasking abilities
- Ability to communicate effectively and efficiently
- Must be able to work independently and with a team
- General knowledge of MS Word, Excel, proficient in Outlook
- Keyboarding and ten-key experience, minimum 35 wpm typing
- Work hours prescribed and any additional hours deemed necessary for the responsibilities assigned.
- Greet clients and visitors, collect and post payments.
- Complete opening demographics and paperwork with the live client in EHR
- Maintain scheduling logs including referral and intake schedules
- Answer and direct calls appropriately. Make reminder and prescription calls
- Internal and external distribution of mail
- Distribution of Rep Payee Checks
- Conduct financial interviews with clients, update and register clients in database
- Review clinical data and communicate discrepancies with supervisors
- Maintain visitors log, prescription log and intake log
- Review doctor’s appointment logs.
- Close office per clinic protocol
- Assist office support team as needed
- Other responsibilities as assigned.
Source : FurstStaffing