Front Desk Clerk - Daily Management Inc

Position Title:Front Desk Agent January 2023

Resort and Location: The Berkshires Mountain Lodge

Job Code:

Department: Front Desk

FLSA Status: Non-Exempt

Reports To: Resort Manager

Position Summary:

This position is primarily responsible for assisting every guest, making resort guests feel welcome. This position requires that all guests be greeted as they enter the lobby and to be attentive to their needs. The Front Desk Agent position will also answer and direct phone calls to the appropriate departments as needed. In addition, this position will also perform the following duties.

Specific Responsibilities:

• Provide the highest level of customer service by assisting guests and ensuring that any issues or challenges are addressed in a professional and timely manner.
• Process guests check in and offer additional services needed.
• Process guests check outs and ensure no open balances are present.
• Demonstrate strong oral and written skills to communicate effectively.
• Must be able to multitask.
• Must be dependable, consistently present, and punctual.
• Review online travel agent sites to verify arrivals.
• Assign RCI units to RCI specific rooms.
• Sign in/out vendor and security keys.
• Perform No-show of marketing reservations.
• Agent must be able to perform basic math and handle cash.
• Must be able to process credit cards.
• Perform a daily in-house registration form check and identify any discrepancies.
• Complete all tasks on the shift checklist.
• Maintain operations by following Daily Management policies and procedures.
• Maintain customer confidence and protects operations by keeping information confidential.
• Contribute to team effort by accomplishing related results as needed.
• Adheres to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the Employee Handbook.
• Promotes and sales of resort merchandise.
• Answers inquiries pertaining to hotel services; shopping, dining, entertainment, and travel directions.
• Performs other duties as assigned by management.

Position Requirements (Skills/Abilities):

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities: This position has no supervisory responsibilities.

Position Requirements (Skills/Abilities):

Experience:

Three to five years of hospitality-related experience is required. Must be able to manage multiple priorities simultaneously, communicate effectively at all levels; and demonstrate the ability to analyze and resolve problems. Must possess significant computer skills.

Education: High School diploma or GED required.

Flexible Scheduling:

Must be able to work Evenings, Friday, Saturday, Sunday, and Holidays.

Physical Demands:

While performing the duties of this job the team member is required to walk, stand, stoop, kneel, crouch or crawl. It is required to use his/her hands and fingers to feel, and reach for objects of various sizes, shapes, and weights.

The team member will occasionally be required to climb a step ladder or balance and to talk, hear and/or smell, must regularly push, pull, lift and/or move 10-25 lbs. and occasionally push, pull, lift and/or move 50 or more pounds with assistance. Specific Vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus on various settings.

Standards of Appearance:

This position is highly visible in all resort areas, team members must present a clean professional appearance and must adhere to Daily Management, Inc., Local Standard Operating Procedures-Standards of Appearance.

Standards of Conduct:

The high ethical standards of Daily Management, Inc. must be upheld by all members of the management team. The policies relative to press relations, equal opportunity, discrimination, sexual harassment, vendor relations, alcohol consumption, etc., stated in the Team Member handbook and manuals are inviolable. We pride ourselves on providing a professional caring atmosphere for guests and fellow team members and will achieve this goal through responsible action as individuals and as a group.

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