Front Desk Concierge - Comstock Companies

Description

Key Responsibilities

• Greet and assist tenants, visitors and guests in a friendly and professional manner.
• Manage reception duties, including answering phone calls and directing inquiries.
• Oversee and provide information on building access and policies, procedures and emergency/security protocols.
• Handle daily activity, access control and incident reports.
• Directly oversees all day-to-day activities associated with opening, managing, and closing the facility.
• Ensures the facility’s safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company’s Safety Manual.
• Resolves customer concerns that are escalated to his/her attention by the facility’s front-line associates.
• Completes Incident Forms and conducts incident investigations as directed by his/her Senior Operations Manager and/or the Corporate Office.
• Consistently and effectively uses software applications necessary to record and track work. 
• Handle mail and package deliveries with care and efficiency.
• Assist with administrative tasks as needed.
• Performs other duties as assigned.

Qualifications

• High School Diploma or equivalent
• Must be a certified security professional (VA Unarmed Security Officer/Courier, aka DCJS) by the state of Virginia or will be required to obtain certification within 60 days of start/transfer date
• Minimum of 2 years experience in customer-service related job
• Valid driver's license without major violations
• Flexibility to work after hours and weekends as needed, through lunches (paid) on a consistent basis unless advance arrangements made in accordance with division/department policies
• Outgoing personality with ability to relate to diverse group of people and build/maintain strong relationships
• Strong interpersonal and communication skills, sense of urgency, problem-solving, time management written communication, active listening and organizational skills
• Must be highly credible and trustworthy, and operate with high degree of integrity
• Must hold oneself and others accountable and strive for a high level of excellence
• Must have a positive, can-do attitude and be able to fuel growth and innovation
• Must be customer-focused and results-oriented
• Ability to establish strong working relationships with others in team setting
• Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
• Self-directed and able to work independently, with minimal supervision
• Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, twist, and/or reach
• Push, pull or lift up to 50 pounds

Benefits