Front Desk Coordinator - LA HEALTH SOLUTIONS LLC

LA Health Solutions is an integrated medical facility focused on providing the community with multiple specialty services including progressive chiropractic care. Our goal is to continue our mission in providing our patients with the highest level of care and compassion they deserve in a personalized setting. Our practice is a full-service provider of comprehensive bone, joint, and muscle care. 

Location:  New Orleans, Louisiana

We are seeking a dedicated and professional individual to join our team as a Front Desk Coordinator located at our Uptown clinic. In this vital role, you will be responsible for ensuring a positive and efficient experience for our patients and visitors. The ideal candidate will possess excellent communication skills, attention to detail, and a commitment to providing exceptional customer service.

If you are a highly motivated individual with a passion for delivering outstanding patient care and thrive in a dynamic healthcare environment, we encourage you to apply. Join us in making a positive impact on the well-being of our community.

Essential Job Responsibilities:

1. Patient and Visitor Interaction:

   • Warmly greets patients and visitors, offering assistance as needed.
   • Utilizes phone and paging systems to facilitate communication among staff and ensure timely patient interactions.
   • Screens solicitors with courtesy, ensuring relevance to organizational needs.

2. Financial Transactions:

   • Explains financial obligations to patients or responsible parties, collecting co-pays and balances as required.

3. Scheduling and Documentation:

   • Prepares physicians' schedules and charts days in advance.
   • Communicates daily scheduling changes to clinical staff.
   • Registers and updates patients' personal information.

4. Appointment Management:

   • Enhances patient satisfaction, optimizes provider time, and ensures efficient treatment room utilization by scheduling appointments in person or over the phone.
   • Keeps patient appointments on schedule by notifying providers of arrivals, reviewing service delivery compared to the schedule, and reminding providers of any service delays.

5. Record Management:

   • Ensures the availability of treatment information by filing and retrieving patient records.

6. Administrative Duties:

   • Maintains patient accounts by obtaining, recording, and updating personal and financial information.
   • Adheres to policies and procedures, reporting any necessary changes.
   • Contributes to the team effort by achieving related results and demonstrating flexibility.
   • Practices confidentiality and privacy protocols in accordance with Clinic policies and HIPAA requirements.

7. Customer Service:

   • Utilizes customer service principles and techniques to interact with patients calmly and pleasantly.

8. Cross-Training:

   • Opportunity be cross-trained with the duties with the clinic.

9. Education and Experience:

   • High school diploma or equivalent; some college preferred.
   • Two or more years of experience in customer service or reception, preferably in a health care environment.

General Summary: A non-exempt, clerical position responsible for receiving incoming telephone calls in a prompt, courteous, and professional manner and greeting/assisting patients and visitors in the same manner.

Benefits:

•          Health, Vision and Dental Insurance after 60 DAYS
•          Continued Education Programs
•          Paid Time Off and Holiday Paid Time Off
•          Retirement Plans

LA Health Solutions is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.