Front Desk Coordinator - Sollis Health
Santa Monica, CA
About the Job
Sollis Health is looking for a passionate, customer service and hospitality-driven, Front Desk Coordinator to play an important role in our member's experience as the first person they interact with when they come into our concierge clinics. You will be a first impression ambassador creating a memorable experience as you take patients through our intake and checkout process.
Part Time- Santa Monica 16 hours/week - 7a-3p; 3p-11p including weekends and holidays
Responsibilities
- Greet members/patients in a warm and friendly manner as they enter our clinics ensuring they receive a high level of customer service.
- Manage patient accounts through our EMR to include scheduling appointments, patient intake, registration updates, scanning documents, and daily schedule reconciliation.
- Enter membership leads and patient demographics into Salesforce.
- Schedule follow-up appointments for medical evaluations, vaccinations and house calls as appropriate.
- Address any member questions or concerns promptly and escalate them as needed.
- Answer the Sollis medical hotline as needed and direct patients to the appropriate team members for their medical care, billing questions or other needs
- Keep the office space and the entire clinic clean and presentable meeting Sollis brand standards.
- Distribute mail and facilitating mailing items to members and signing for packages on occasion.
- Check inventory, ensuring rooms have adequate supplies, restocking where needed and partnering with the inventory coordinator to order more supplies as needed.
- Perform related duties as required.
Experience
We believe extraordinary people come from a variety of backgrounds, but ideally, we would expect that you have:
- High School degree or equivalent required
- 1-2 years of previous hospitality and/or medical office experience strongly preferred
- Excellent administrative background, especially in managing customers on the phone
- Ability to efficiently execute (and often improve) established office routines and policies.
Our people are our greatest asset, so we designed a comprehensive compensation and benefit package that matches. Some of our offerings include:
- Excellent benefits, including healthcare, dental, vision
- 401K with 3% match
- Generous PTO, Sick Time and Observed holidays
- Free Sollis Health membership for you and your eligible family members
- Employee stock options offering
- Annual professional development allocations
- Modern, elegant, and high-end work environment
Range: $25-$28 per hour
This is the anticipated rate/range Sollis Health reasonably expects to pay candidates for this position in Southern California. Sollis is a multi-state employer and this rate/range may not reflect the pay for positions that are performed solely in localities outside of this location. Actual pay is dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, location, education, etc.
About Sollis Health
Sollis Health is a 24/7 members-only medical concierge service delivering expert, on-demand, emergency medicine treatment in a serene and private environment. Designed to handle emergencies, everyday care, and everything in between, we provide expert care in our state-of-the-art centers, virtually via a telehealth visit, and in the comfort of our member's homes. The Sollis experience also includes our house call program, patient coordination and advocacy provided by our care navigation team and more. We service New York, the Hamptons, Los Angeles, South Florida, and San Francisco and provide around-the-clock telemedicine worldwide.
Sollis Health is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Consistent with our policies, we do not discriminate on the basis of any protected group status protected by law, including, but not limited to, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
