Front Desk Customer Service Representative - Petlover Central

Petlover Central is looking for an amazing Guest Relations Front Desk SUPERSTAR to join our team.

Energetic animal lovers, who love creating memorable customer experiences for guests visiting our Boca Raton dog boarding, daycare, and grooming center.

We love team players who go the extra mile for themselves, the pets, their team, and our community.

ABOUT THE JOB WE DO

As a Guest Relations Superstar you are the first impression of Petlover Central. You’ll be formulating relationships with our clients and dog guests, and you are key to making sure that each pet gets everything they need to ensure our guests have a great stay while their owners are away.

As the Guest Relations Superstar with our dog guests, you are responsible for:

• Making reservations for our guests, suggesting options and upgrades to make the dog’s stay enjoyable and comforting.
• Managing client relations and reporting through our software system
• Making sure every guest is comfortable, happy and receiving all of the services that an owner requests.
• Checking in/out guests when they arrive for their boarding/daycare/grooming reservations: this includes payment processing, account information verification, and database management
• Communicating clearly with the onsite General Manager and Regional Leadership team.
• Making sure every guest goes home clean, happy and that we exceeded the owners’ expectation.

The facility is staffed 365 days a year and is exceptionally busy during summer and major holidays. All staff MUST be able to work all shifts including weekends and holidays. Working hours vary between 5:30am and 8pm. Guest Relations will report to the General Manager of Petlover Central.

OUR PROMISE:

We provide all training needed to excel. Previous animal care experience is a plus, but not required. We’re willing to train on all of our systems, services, and guest experiences to find the right fit for our center and team. We promise to provide all support in a clean, safe work environment. There are opportunities for growth, and if you’re motivated, the sky is the limit!

REQUIRED:

• Experience is not necessary; however a genuine love for animals is a must, as is a positive attitude and outstanding character.
• Outstanding, shining, warm and welcoming personality is an absolute must!
• Must be able to handle dogs of all sizes without being afraid of them and without allowing them to control you, but also without the use of fear or intimidation.

ABOUT YOU:

• You are a trusted partner - You will make it your goal and top priority to go above and beyond to develop relationships with each of our clients and their pets to ensure they know that everyone at Petlover Central treats each pet as if they are our own.'
• You Love the Details – As part of a team, you want to make sure each guests’ needs are met. You noticed the details necessary to make our guest’s stay the best it can be.
• You Are a Team Player – you want the best for the dogs that are staying with us and work as a team member to get that accomplished. You add to the conversation and brainstorm with fellow staff on ways to make the experience more enriching.
• You Are a Goal-Setter – you feel that accomplishing goals is key to success. We have educational opportunities and areas in which you can grow as you expand your experience in the pet care field.
• You Are Dependable – We require top notch care for the pets in our location. This means that we look to hire dependable team members that always strive to be on-time and can be ready to work at the time their shift starts.

COMPENSATION

Pay range starts at $15/hr depending on your previous work experience and the guest experience you can provide to our clients. If you are just looking for a job, you won’t like it here. But, if you know without a doubt that you are a fit, let’s talk.