Front Desk - Islands Skilled Nursing and Rehabilitation

The Guest Relations/Concierge Associate serves as the first point of contact for our residents and visitors. The primary role of the Concierge is to provide excellent customer service and be a source of support to residents and teammates alike.

Education, Experience, and Licensure Requirements

High school graduate or equivalent

Prior experience in Skilled Nursing preferred.

Specific Job Requirements

Monitors all incoming public traffic.

Receives guests in a courteous, polite, and warm manner.

Respond to the needs of residents, families, and visitors by providing immediate assistance.

Makes sure that the front is covered and not left unattended.

Appropriately and accurately prepares and distributes routine correspondence.

May provide clerical and administrative support to the various departments.

Receive and follow reception schedule/instructions from supervisor and as outlined in established policies and procedures.

Operate paging/telephone system as required.

Answer telephone determines nature of call and relay information or route call as appropriate.

Other duties as assigned.

Qualifications:

Ability to answer the telephone, take detailed messages, respond to verbal inquiries, take directions from different sources, handle multiple tasks and be organized in a fast-paced environment.

Computer proficiency.

Knowledge and skills in general office procedures.

Strong organizational skills; oral and written communication skills.

Able to project a professional image.