Front Desk Manager - Davidson Hospitality Group
Carlsbad, CA
About the Job
Property Description
Hilton Garden Inn Carlsbad Beach is a premier hotel located in Carlsbad, California, offering exciting job opportunities for motivated individuals. Joining the team at Hilton Garden Inn Carlsbad Beach means becoming part of a renowned hospitality brand known for its commitment to exceptional guest service. The hotel boasts a stunning beachfront location, modern amenities, and stylish accommodations, making it a popular choice for both business and leisure travelers. As a team member, you will have the opportunity to work in a welcoming and inclusive environment, where your skills and dedication will be recognized and rewarded. Hilton Garden Inn Carlsbad Beach values professional growth and development, providing opportunities for advancement within the organization. Join our team and be part of a dynamic workplace that offers a rewarding and fulfilling career in the hospitality industry.
Overview
The Front Desk Manager must demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Ensure all members of the Front Office staff, including new hires, are trained to meet standards of each component. Empower staff to deliver exceptional customer service, meeting or exceeding budgeted profit and margin of the department. Prepare annual departmental budget that accurately reflects the hotel's operations plan. Manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce.
Responsibilities
• Constantly. Assure property operation meets internal audit standards.
• Constantly. Coordinate guest and group transportation needs.
• Constantly. Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.
• Constantly. Maintain work area neat and organized.
• Constantly. Monitor payroll hours and reports.
• Constantly. Promote employee empowerment.
• Constantly. Report all unsafe conditions immediately.
• Constantly. Select, train, supervise, schedule, develop, discipline, and counsel employees according to Davidson policies and procedures.
• Frequently. Attend meetings as well as schedules and conducts departmental meetings.
• Frequently. Complete other duties as assigned by supervisor to include cross training.
• Frequently. Complete reports and paperwork (i.e., forecasts, annual budgets, action plans, etc.)
• Frequently. Coordinate all VIP transportation to and from the hotel.
• Frequently. Coordinate delivery of amenities.
• Frequently. Coordinate the arrival and departure of all tour and organized groups.
• Frequently. Oversee pick-up and delivery of all hotel dry cleaning.
• Occasionally. Conduct performance appraisals.
Qualifications
• College level reasoning, math, and language skills.
• Two years prior departmental management experience in front office or related disciplines.
• Time management and negotiation skills.
• Ability to manage and lead each discipline of the department independently.
• Ability to manage according to employment and Innkeeper laws of the jurisdiction.
• Prior cash handling experience necessary.
• Ability to communicate effectively with the public and other employees.
• Read, write and speak English fluently.
• Computer experience required.
• No employee will pose a direct threat to the health/safety of self or others.
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Hilton Garden Inn Carlsbad Beach is a premier hotel located in Carlsbad, California, offering exciting job opportunities for motivated individuals. Joining the team at Hilton Garden Inn Carlsbad Beach means becoming part of a renowned hospitality brand known for its commitment to exceptional guest service. The hotel boasts a stunning beachfront location, modern amenities, and stylish accommodations, making it a popular choice for both business and leisure travelers. As a team member, you will have the opportunity to work in a welcoming and inclusive environment, where your skills and dedication will be recognized and rewarded. Hilton Garden Inn Carlsbad Beach values professional growth and development, providing opportunities for advancement within the organization. Join our team and be part of a dynamic workplace that offers a rewarding and fulfilling career in the hospitality industry.
Overview
The Front Desk Manager must demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Ensure all members of the Front Office staff, including new hires, are trained to meet standards of each component. Empower staff to deliver exceptional customer service, meeting or exceeding budgeted profit and margin of the department. Prepare annual departmental budget that accurately reflects the hotel's operations plan. Manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce.
Responsibilities
• Constantly. Assure property operation meets internal audit standards.
• Constantly. Coordinate guest and group transportation needs.
• Constantly. Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.
• Constantly. Maintain work area neat and organized.
• Constantly. Monitor payroll hours and reports.
• Constantly. Promote employee empowerment.
• Constantly. Report all unsafe conditions immediately.
• Constantly. Select, train, supervise, schedule, develop, discipline, and counsel employees according to Davidson policies and procedures.
• Frequently. Attend meetings as well as schedules and conducts departmental meetings.
• Frequently. Complete other duties as assigned by supervisor to include cross training.
• Frequently. Complete reports and paperwork (i.e., forecasts, annual budgets, action plans, etc.)
• Frequently. Coordinate all VIP transportation to and from the hotel.
• Frequently. Coordinate delivery of amenities.
• Frequently. Coordinate the arrival and departure of all tour and organized groups.
• Frequently. Oversee pick-up and delivery of all hotel dry cleaning.
• Occasionally. Conduct performance appraisals.
Qualifications
• College level reasoning, math, and language skills.
• Two years prior departmental management experience in front office or related disciplines.
• Time management and negotiation skills.
• Ability to manage and lead each discipline of the department independently.
• Ability to manage according to employment and Innkeeper laws of the jurisdiction.
• Prior cash handling experience necessary.
• Ability to communicate effectively with the public and other employees.
• Read, write and speak English fluently.
• Computer experience required.
• No employee will pose a direct threat to the health/safety of self or others.
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
- Multiple Tiers of Medical Coverage
- Dental & Vision Coverage
Source : Davidson Hospitality Group
