Front Desk Manager (hourly) - Crescent Hotels and Resorts

Description

Detailed Description

_At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests

More than that, we know our Associates are the shining stars of what we do!_ _We understand what it takes to be a part of something great

We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey

Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need

We are ready for you to start your journey with us where You Belong

We Care

Shine Bright._ _We are looking for our next great team member to join us on our Culinary team

We are committed to providing you with:_ + _Highly competitive wages_ + _An exceptional benefit plan for eligible associates & your family members_ + _401K matching program for eligible associates_ + _Flexible scheduling to allow you to focus on what is important to you_ + _Discounts with our Crescent managed properties in North America for you & your family members_

_Here is what you will be doing daily at the Hilton Greenville:_

_As the Executive Chef, you will be responsible for managing the Kitchen staff, ensuring the quality preparation of all menu items and proper handling of all food items in accordance with safety standards

Also coordinate the purchase of all food and develop menus for all outlets, maintaining approved food costs and labor costs._ _At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve

That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion

By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture._ JOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction

ESSENTIAL JOB FUNCTIONS: 1

Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate

2

Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business

3

Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers

4

Supervise the Guest Service Agents

5

Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees

Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions

Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation

Authorize revenue allowances to remedy problems only after other alternative solutions have been offered

6

Comply with attendance rules and be available to work on a regular basis

7

Perform any other job related duties as assigned

REQUIRED SKILLS AND ABILITIES: Must have the ability to communicate in English

Self-starting personality with an even disposition

Maintain a professional appearance and manner at all times

Can communicate well with guests

Must be willing to “pitch-in” and help co- workers with their job duties and be a team player

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts

Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error

Ability to access and accurately input information using a moderately complex computer system

Ability to stand, walk and continuously perform behind the front desk

Ability to observe and detect signs of emergency situations

Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated

Ability to establish and maintain effective working relationships with associates, customers and patrons

PERFORMANCE STANDARDS Customer Satisfaction: Our customers are what we are about

One of the keys to a positive guest experience is positive interaction with Crescent staff

It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances

Every Crescent associate is a guest relations ambassador, every working minute of every day

Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance

You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something

Safety & Security: The safety and security of our guests and associates is of utmost importance to Crescent

Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns

NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties

Furthermore, the specific examples in each section are not intended to be all-inclusive

Rather, they represent the typical elements and criteria considered necessary to perform the job successfully

Other job-related duties may be assigned by the associate’s supervisor

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate

Qualifications

Experience

Required

+ 3 years: Front office manager or supervisor experience + 1 year: OnQ Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information

41 CFR 60-1.35(c)