Front Desk Manager - Beachcomber Beach Resort

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join our team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!

Originally opened in 1949, the Beachcomber's name captures the essence of the property. It's all about the beach. Put your toes in the sand and soak in the sun on 200 feet of private beachfront. As was the norm in the early iterations of Florida hotels, Beachcomber's rooms all open up to a lush courtyard featuring tropical gardens, pools and endless spots to relax in the shade. No matter where you are, at the Beachcomber, you're always just steps from the beach and within earshot of live music emanating from our legendary beach bar, Jimmy B's!

We are seeking a dedicated and enthusiastic Front Desk Manager to join our dynamic team and help us continue to exceed guest expectations.

The Front Desk Manager will oversee the daily operations of the front desk, ensuring that all guests receive the highest level of service. This role requires a strong leader with excellent communication skills, a keen eye for detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Supervise and manage front desk staff, including hiring, training, coaching and counseling, scheduling, and performance evaluations.
• Ensure the front desk provides a professional and friendly service for guests.
• Handle guest complaints and resolve issues in a timely and efficient manner.
• Maintain an organized and efficient front desk area.
• Manage reservations, check-ins, and check-outs.
• Coordinate with other departments to ensure guest satisfaction.
• Monitor and manage room inventory and availability.
• Implement and enforce standard operating procedures.
• Prepare and manage schedules, budgets, forecasts, and financial reports.
• Uphold the hotel's policies and procedures.

What We Offer:

• Highly competitive wages!
• Team member travel discounts
• 401k available after 3 months with an employer match of 50% up to 6%; employees are fully vested after just 4 years of service!
• Free associate parking
• Free associate assistance program
• Employer-provided uniforms
• Comprehensive and cost-effective medical, dental, and vision insurance (Full- time)
• Earn paid time off after only 90 days of employment. (Full- time)
• 7 Paid Holidays per year. (Full- time)
• 100% employer-paid Life Insurance at 1 time your annual salary. (Full- time)
• 100% employer-paid AD&D Insurance at 1 time your annual salary. (Full- time)

Located in a picturesque location, this stunning property is the perfect place for you to take the next step in your career. With its breathtaking views and relaxed atmosphere, Beachcomber Beach Resort offers an unparalleled work environment that will inspire and motivate you to achieve your goals. So, if you are ready to take on a new challenge and work in a place that will take your breath away every day, then submit your application today. We can't wait to welcome you to our team and help you grow both personally and professionally!

• High school diploma or equivalent; Bachelor’s degree in Hospitality Management or related field preferred.
• Proven experience as a Front Desk Manager or similar role in the hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficient in MS Office and hotel management software (e.g., MAESTRO).
• Outstanding organizational and multitasking abilities.
• Customer service-oriented with a passion for creating a positive guest experience.
• Ability to work flexible hours, including weekends and holidays.