Front Desk (Monday-Friday 2:30pm-10:30pm) - Aeon

Organization Background:

Aeon is an award-winning nonprofit developer, owner and manager of high-quality affordable apartment homes in the Minneapolis/St. Paul metropolitan area. Aeon has built or renovated more than 2,500 apartments and townhomes, which provide stability to more than 4,400 people each year – including individuals and families with low to moderate incomes and formerly homeless individuals. Established in 1986, Aeon has built quality affordable homes, connected residents to stabilizing resources and managed its properties as long-term assets. Aeon's mission is to create and sustain quality affordable homes that strengthen lives and communities. To learn more about Aeon, please visit www.aeonmn.org

Position Overview:

Professionally create and maintain a safe, secure and positive environment by monitoring, enforcing and recording all building/resident activity. Candidate will support office staff by respectfully responding to resident and outside inquiries regarding the property. Accurately answer questions about apartment availability and respond in a professional manner to outside organizations by delivering superior customer service. Candidate must adhere to Aeon's mission to create and sustain quality affordable homes that strengthen lives and communities.

Position Responsibilities:

We are seeking highly MATURE, motivated, dependable people to perform security/front desk assistant duties. Candidate must be a resourceful problem solver and a seeker of excellence who values hard work and excellent customer service.

Responsibilities include but are not limited to:

• Must become closely acquainted with the property and its residents, vendors, etc. in order to foster a sense of community and home while maintaining professional boundaries
• Enforce building rules and regulations, monitor building's security cameras and alarms, and maintain the harmony of the residents and their guests
• Must be able to take charge and direct others in emergencies as they arise
• Compose comprehensive reports outlining observations and activities during your assigned shift
• Administrative duties include assembling resident files, processing move-in and move-out paperwork, along with assisting Site Manager with recertification paperwork for existing residents and other duties as assigned.

• Resident relations - assist residents, effectively and professionally diffuse resident or visitor confrontations, act decisively in any crisis situation
• Reception - answer/route all incoming phone calls, maintain welcoming environment, answer general inquiries
• Marketing/Housing applications - effectively and accurately communicate all housing requirements/criteria for incoming marketing inquiries
• Maintain desk area and lobby to ensure neat and professional appearance
• Miscellaneous duties: light sweeping, mopping, vacuuming and other light cleaning duties in main lobby

Skills and Qualifications:

• Must possess excellent verbal communication skills, exceptional phone etiquette and superior customer service
• Proven ability to create and sustain positive resident relations while maintaining professional boundaries
• Must show good judgment and common sense, follow directions and directives from supervisors, and follow company policies and guidelines
• Knowledge of, and ability to, operate under fair housing laws and regulations

• Proven ability to work independently and on a team
• Must have a professional appearance and attitude, and be able to interact with the public

• Strong ability to multi-task and prioritize
• Must be a self-starter and problem-solver