Front Desk Receptionist - The People Perspective

Job Title: Front Desk Receptionist (Temp to Hire)
Pay: $17/hr
Benefits: 100% Paid Benefits Upon Permanent Hire

Job Summary:
Our client is seeking a Front Desk Receptionist that is responsible for providing excellent customer service to patients and families while managing the administrative tasks associated with patient check-in and office operations.

Key Responsibilities:

• Patient Check-In: Greet families and check in patients using the computer system.
• Documentation Verification: Confirm completion of pre-check-in, consent, and authorization forms.
• Insurance Management: Scan new insurance cards and update the system accordingly.
• Financial Transactions: Address outstanding balances, collect copays, and document any financial discussions in patient account notes.
• Insurance Eligibility: Check upcoming appointments for insurance eligibility.
• Print Documents: Print receipts, patient forms, physical forms, and immunization records as required.
• Referral Management: Direct families with billing and insurance inquiries to the business office.
• Office Maintenance: Ensure the waiting room is clean and organized at the end of each day.
• Communication: Answer phones and schedule checkups and recheck appointments.
• Record Keeping: Scan forms into the system for proper documentation.
• Flexible Coverage: Cover late shifts and Saturday schedules as needed.

Shared Front Desk Duties (as needed):

• Schedule checkups, rechecks, conferences, and prenatal appointments.
• Send appointment reminders to patients.
• Retrieve and manage messages, responding or distributing as necessary.
• Open, distribute, and scan mail for physician review.
• Schedule and confirm drug representative lunches.
• Print patient schedules for the next day and upcoming week.
• Reschedule appointments in case of physician schedule changes.
• Monitor incoming emails and distribute as necessary.

Qualifications:

• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficient in using computer systems and office software.
• Experience in a medical office setting is a plus.

Work Environment:
This position requires a professional demeanor and the ability to work in a fast-paced environment.