FRONT DESK RECEPTIONIST - OUTPATIENT ADULT MENTAL HEALTH SERVICE - PREFERRED BEHAVIORAL HEALTH OF NEW JERSEY
Lakewood, NJ 08701
About the Job
If you are looking to make an impact by helping others, then Preferred Behavioral Health Group is the place for you! By joining our award-winning team, you will become part of the premier behavioral health organization in New Jersey. PBHG is a dynamic and innovative non-profit organization that was proudly named one of "THE BEST PLACES TO WORK IN NEW JERSEY" for 2024 by NJBIZ! Our mission is tochange lives and save lives across the state of New Jerseythrough a Trauma Informed Care culture.
Our staff is at the core of everything we do. We are dedicated to building a diverse team where employees feel a sense of belonging and are valued for their individual contributions. We encourage staff development and embrace a growth mindset. If you are interested in pursuing an exciting and rewarding career while being part of a recognized “Best Place to Work”, please submit your resume today for consideration!
Job Title: Front Desk Receptionist
Program: Outpatient Services
Location: 700 Airport Road, Lakewood New Jersey
Position Type: Full Time
Job Description/Summary
Provides receptionist support for the direct care teams at 700 Airport Road
Responsibilities
- Courteously greets consumers and visitors in person or via telephone, determines their needs and directs them accordingly
- Exhibits a trauma informed approach to customer service, maintaining appropriate boundaries and patience when interacting with others.
- Documents all consumer interaction in medical record
- Maintains a professional-appearing workspace that promotes efficiency
- Assists consumers with concern and empathy, respects their confidentiality and privacy and communicates with them in a courteous and respectful manner
- Manages/oversees the waiting room area
- Ensures completion of intake and other paperwork by consumers
- Manages sign-in and security procedure for visitors
- Calls taxi cabs/Uber/PBHG drivers for consumer transportation, when needed
- Confirms doctors’ appointments for next day as assigned by Office Manager
- Reconciles payments received and locks deposit in safe
- Types and sends outreach letters as requested by clinical staff
- Follows procedure for closing building at the end of day
Qualifications
- Experience: Medical office or healthcare customer service/clerical experience preferred;
- Ability to use Microsoft Word;
Competencies:
- Possesses the ability to problem solve in a fast-paced environment.
- Possesses strong organization and time management skills.
- Communicates and works effectively within a team
- Ability to communicate in English, bilingual in Spanish is a plus.
Comprehensive Benefits Package:
o Medical and Dental Insurance
o 403(b) Retirement Plan
o Paid Time Off and Paid Holidays
o Disability and Life Insurance
o Employee Assistance Program
o Voluntary Benefits, such as Vision Insurance, Aflac, Pet Insurance
o Training opportunities
o Employee Referral Bonus program
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