Front Desk Receptionist - Sensible Care
Santa Ana, CA
About the Job
About Sensible Care
Our team is the heartbeat of the exceptional care we provide. People work for us because they're passionate about making a difference. We are looking for our next Receptionist who can contribute to helping patients thrive.
Our receptionists are the first point of contact for patients and their families, and will be responsible for answering inbound calls, assisting with outbound calls, coordinating appointments, helping with patient inquiries, front desk administrative duties and more.
Schedule:Monday-Friday, 9:00am-6:00pm PST
- Serve as the primary contact for patients and their families, providing information about services, providers, insurance benefits, and resources.
- Coordinate care among internal and external providers, pharmacies, and insurances, ensuring seamless communication.
- Respond to patient inquiries, maintaining accurate and timely communication.
- Gather and share patient feedback with Product, Sales, and Marketing teams for continuous improvement.
- Support management in training new hires by facilitating shadowing opportunities.
- Triage new patient inquiries, providing information about services and ensuring a smooth scheduling process.
- Receiving patient queries in person, by phone or through electronic means, and ensuring they are directed to the appropriate resource or department.
- Greeting patients and visitors in office
- Provide basic office administration support that includes copying, faxing, filing, handling deliveries, and more.
We are looking for someone who:
- Has a super-power for dissolving conflict and uniting people.
- Is an excellent communicator, both verbally and written.
- Has a passion for helping people and loves to put their best foot forward for others.
- Is dependable and a self-starter.
- Adapts well to change.
- Enjoys working with others to find solutions.
- Is able to work on site at the Santa Ana office
Compensation
- $21/hr. starting rate
- Full Time 40 hour position
- Non-exempt employee
Benefits:
- 401(k) account with matching
- 15 vacation days, 5 sick days, and paid holidays annually
- Gym membership stipend
- Company social gatherings
- Health, Dental, and Vision
You Offer:
- Preferred 1+ years of experience in the healthcare industry
- Preferred 1+ years in customer service
- Preferred 1+ years of insurance verification (but not required).
- Ability to juggle multiple priorities and help others do the same.
- Excellent verbal and written communication skills.
- Ability to handle confidential information.
- Preferred Bachelor's degree or equivalent experience.
- Completion of 90-day probationary period if hired.
- A passion for learning and an adaptable attitude towards growth.
- Problem solving and critical thinking skills.
- Patience when handling tough patient scenarios.
- Willingness to help others with problems.
- Able to perform under pressure while maintaining a positive attitude on a fast paced team.
- Strong computer proficiency
- Strong organizational skills.
- High-level customer service combined with active listening skills
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We are looking forward to meeting you!
Sensible Care is committed to serving our clients and empowering our providers and the multitude of teams who support our providers. We offer competitive compensation, excellent benefits, work + life balance, and a collaborative, empowering culture committed to providing the highest quality mental healthcare and being the employer of choice.
At Sensible Care, we embrace diversity, empowerment, invest in a culture of inclusion, positivity and encourage all to apply to join our supportive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
