Front Desk Receptionist/Test Center Proctor - Stanbridge University

Primary function as the Front Desk Receptionist/Test Center Proctor, while performing a wide range of administrative and office support activities for administration to facilitate the efficient operation of the organization. Always, keeping the focus on student success and academic achievement by students of the institution continuously. Must be able to sit regularly for long periods of time.

 Essential Functions:

• Manages the reception area to ensure effective telephone and mail communications both internally and externally to maintain professional image. Responsible for the gathering and management of data pertaining to the Admissions department.
• Manage electronic and physical files for all incoming cohorts including supplying and tracking missing documents.
• Participates as needed in special department projects
• Supervises the maintenance and alteration of office areas and equipment, as well as layout, arrangement and housekeeping of office facilities
• Inspect examination rooms to gauge suitability for impending exams.
• Greet candidates and verify personal information by checking identifications.
• Ensure that only approved candidates appear for tests.
• Provide candidates with test instructions and pass out test materials.
• Ensure that candidates do not possess any materials that are in violation of test protocols.
• Proctor the exam room and ensure that candidates do not indulge in misconduct.
• Ensure that testing policies and protocols are followed to the tee.
• Maintain security of candidate's information.
• Answer questions posed by candidates and resolve issues during tests.
• Communicate and work alongside the Admissions and Student Services Departments.
• Administers tests at the assign Testing station.
• Grade Accuplacer and ATI entrance exams.
• Take yearly renewal for CollegeBoard and ATI Proctor Certification.
• Retrieve documents from filing system.
• Handle requests for information and data.
• Prepare written responses to routine inquiries.
• Responsible for confidential and time sensitive material.
• Data entry and data collection.
• Other duties as assigned.

Qualifications:

• Strong understanding of service to students.
• Strong written and verbal communication skills.
• Proficient with MS Office software.
• Expert proficiency with Word and Excel.
• Excellent writing skills.
• Excellent customer service.
• Excellent professional demeanor.
• $19-$21/hr. Salary is dependent on experience and education.

Conditions of Employment:

• The work environment and physical demands described here are representative of those required of an employee to perform the essential functions of this job successfully.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and be physically present in the office.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.
• Employment verification will be conducted to verify the minimum years of practical work experience required by our accreditors.
• All employment offers are contingent upon completion of a background check.

Work Environment:

• Standard office/classroom/lab or clinical setting.
• Typically, duties are performed in an office/classroom/Lab/clinical setting environment while sitting at a desk or computer workstation.
• Work environment may include skills lab or bedside environments as required by program.
• An incumbent is subject to contact with others, frequent interruptions, noise from talking or office equipment and demanding timelines.

Physical Demands:

• The incumbent regularly sits for extended periods.
• Physical ability to perform the duties as assigned to the program or department.
• Proficient in operating electronic keyboards and other office machines.
• Effective verbal communication skills in answering telephones and providing information with clarity and distinctness.
• Ability to read fine print and operate computers with precision.
• Ability to understand voices over the telephone and in person.
• Able to lift, carry, and/or move objects weighing between 10-25 pounds as needed.

Benefits:

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)