Front Desk at Express Employment

Top Job

Located in Redmond, OR

Salary: $24

Front Desk

Location: Redmond, Oregon

Position Type: Full-time, 7:30am-4pm

Salary: $24 per hour

Front Desk/Service Scheduler

Job Purpose

This position is responsible for answering high volume calls, scheduling service appointments and dispatching emergency service calls.

He/ She provides excellent customer service to their clients, contractors, and vendors; produces quality, accurate work while maintaining efficiency and follows the standards of practice set in place.

The Front Desk/Service Scheduler is able to handle a high volume of calls and efficiently answer multi line phone
This person is detail oriented, proficient in data entry, can handle a high volume fast paced work environment, possesses active listening skills and the ability to organize information in a timely manner; communicates well with the team, takes direction well, and provides feedback for improvement
Supports the team by completing a variety of office tasks as assigned
Attention to detail is a must for this position.

All employees are required to comply with the safety program
Employees should always conduct themselves in a safe manner to ensure their health and safety as well as their colleagues
Employees are required to attend monthly meetings that include safety trainings
Employees are expected to have a comprehensive understanding of the safety policies as outlined in the safety manual.

Responsibilities

1. Provides the highest standard of service to clients, contractors, and vendors.

1. Scheduling: Is capable of scheduling service appointments for residential and commercial customers
   Can dispatch and handle emergency calls per the SOP set forth
   

1. Phones: Efficiently answers multi-line phone system, politely putting customers on hold and managing several lines simultaneously
   Accurately records the information on the provided sheets and inputs that information into the Salesforce system
   

1. Appointment confirmation: Performs call ahead 2 days in advance confirming appointments on the upcoming schedule and making adjustments accordingly.

1. Complies with safety policies and standards and supports the safety culture.

Specific Measures of Success

1. Scheduling: efficiently schedules service calls grouping them together in a logical order by area to conserve time and gas.

1. Scheduling accuracy: accurately gathers all necessary information and CC info ( if necessary) to provide details in service appointments to technician.

1. Call Ahead: Performs call ahead in a timely manner and adjusts schedule filling in gaps where necessary.

1. Communication: Clear and effective communication with fellow employees, management, customers, and vendors
   

1. Actively participates in safety culture and maintains safe days board
   

1. Other: complete other office tasks as assigned with accuracy

To apply, please call Natasha at

We look forward to hearing from you!

#3124os

Express Office: Bend

296 Southwest Columbia Street

Suite B

Bend, OR 97702