Front Desk - Rink Management Services

Front Desk 

Under the general supervision of the General Manager, performs a variety of customer service
related duties and in addition, assists the manager on duty with general supervision of facility and its
programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Interacts with customers both in person and over the phone.
• Communicates professionally both in writing and verbally to customers and staff.
• Answers phone and provide accurate answers to customer questions.
• Routes calls to appropriate personnel.
• Handles registration for programs.
• Receives payments and fees for programs.
• Accurately records payments and issues receipts.
• Accurately counts down drawer and maintains cash drawer balance.
• Accurately enters information into database.
• Maintains front desk area.
• Performs any other related or similar duty as assigned.

WORKING CONDITIONS:

This position can involve sitting, standing, walking, running, stooping, lifting, carrying, pushing,and pulling. Work responsibilities will be performed in a standard office environment, however all functions named in this section could also be performed on an ice surface in accordance with employment in a recreational facility of which an ice rink or arena is present.

MACHINES AND EQUIPMENT USED:

Standard office equipment that include; computers and software packages, fax and copy machines,telephones, cash registers, and adding machines. Maintenance and cleaning equipment that include; vacuums, mops, brooms, sprayers, disinfectants, hoses and any other equipment associated with use in a recreational facility.