Front Desk Specialist - Jax Spine & Pain Centers

• High school diploma or equivalent required.
• Work experience of at least 1 year in a medical office is required.
• May travel to other offices to help when needed.
• Must be comfortable collecting payments.
• Knowledge of insurance is preferred.
• Customer service experience preferred.
• Good oral and written communication skills. 
• Good interpersonal and organizational skills.
• Detail oriented.
• Must be friendly, able to multi-task, and work well in a fast-paced environment.

• Welcomes patients and visitors by greeting patients and visitors in a courteous friendly manner. 
• Answers or refers inquiries appropriately.
• Optimizes patients' satisfaction, provider time, and treatment room utilization acknowledging patient's arrival and keeping patient appointments on schedule by acknowledging patients in the PM system in a timely and efficient manner.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; and maintaining the reception area.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Assists with obtaining revenue by recording and updating insurance information; and recording and collecting patient coinsurance/copays.
• Maintains front office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; and verifying receipt of supplies.
• Maintains operations by following policies and procedures; and reporting needed changes.
• Contributes to team effort by assisting in other duties as determined by the Department Manager.

• Performs other logically associated duties that enhance position through Continuous Quality Improvement.
• Serves as a preceptor for new Employees.
• Competent in computer applications pertaining to the position.
• Other duties as assigned.

ABOUT OUR PRACTICEWe are proud to be the leading providers of progressive interventional pain relief.Our team of board-certified physicians and medical staff are highly trained in all areas of diagnosis, treatment, and patient care.LOOKING FOR A CAREER IN THE MEDICAL FIELD?Apply today and have the potential to join Northeast Florida’s Leading Interventional Pain Management Specialists. At Jax Spine & Pain Centers, we provide our patients with superior solutions to treat acute and chronic pain.Now serving multiple locations, our board certified physician’s along with our professional staff value hands-on compassionate care, from the consultation through treatment. Please see the list below for our current openings. We seek qualified, highly energized and self-motivated individuals who respect the essence of time and appreciate the value of a smile.We are always accepting resumes for the following positions:Medical assistantsDME techniciansMedical billing/AR specialistsCall center customer service representatives.