Front Desk Supervisor - 325 - Compass By Margaritaville, Pigeon Forge, TN (Pigeon Forge, TN) - Focus Brands - Auntie Anne's
Pigeon Forge, TN
About the Job
Front Desk Supervisor
Job Description
Supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
Primary Responsibilities
- Serve as role model for guest service team to ensure smooth operations of all front of house operations
- Act as liaison between guest service representatives, management and all departments to ensure proper communication.
- Provide new-hire training and on-going training for all guest service team members on all procedures, rates, packages and hotel services.
- Resolve guest service problems quickly, efficiently and courteously.
- Enforce all cash handling and check cashier closings and deposits.
- Monitor high balance guests and payments owing and take appropriate action.
- Review night audit reports, front office log book and guest feedback & reviews on a regular basis.
- Monitor all VIP’s, special requests, packages and ensure timely delivery and charging for all items.
- Ensure all front desk staff are attentive, friendly, helpful and courteous to other team members and guests.
- Coach team members, as needed, to maintain consistency in operations and high service standards.
- Ensure all team members are in proper uniform.
- Work with the group sales manager to manage rooming lists, room assignments, cut-off dates and ensure smooth check-in, check-out and billing accuracy.
- Follows all hotel safety policies, procedures & standards.
- Handle other duties as assigned by Front Office Manager
Requirements
- Must have previous hospitality management experience,
- Strong Customer Focus, Customer Service, and Verbal communication skills
- Must be willing to work holidays and weekends
Source : Focus Brands - Auntie Anne's