Front Desk Supervisor - East West Family of Companies

Join our team at renowned The Westin Riverfront Resort & Spa, managed by East West Hospitality!

Our luxury resort offers an astonishing and convenient location in the Vail Valley, with unparalleled access to Beaver Creek Mountain and the Eagle River. Premium accommodations, award winning dining, state-of-the-art fitness center and exceptional hospitality experience make us a preferred property for luxurious stays, social gatherings, group business and weddings.

We are looking for a guest service oriented Front Desk Supervisor to join our team! If you have at least one year of full service/luxury leadership experience, we would love to meet you!

Duties Include:

The Front Desk Supervisor is responsible for overseeing daily operations, ensuring smooth and efficient service. This role involves coordinating training for new hires and ongoing development for all team members, while consistently upholding brand standards. Key duties include managing guest registration, issuing room keys, providing information, processing payments, and handling room change requests. The supervisor also steps in as the Manager on Duty when needed, assists with resolving guest issues, and assigns daily tasks to Guest Service Agents, monitoring performance and adherence to procedures. Additionally, they work with the Front Office Manager to execute room upgrade programs and brand initiatives through Marriott Bonvoy.

Location: The Westin Riverfront Resort & Spa - Avon, CO

Start Date: ASAP

Employment Status: Full Time, Year Round

Pay Rate: $25/ hour

Schedule: Varies, must be available to work holidays and weekends.

Minimum Requirements:

• At least one year of full service/luxury leadership experience required.
• Demonstrated effectiveness in guest contact and problem resolution skills.
• Experience with Marriott and/ or Westin Brand desired.
• Must be very detail oriented and able to multi-task in a fast paced environment.

Benefits & Perks:

Joining our team comes with an array of fantastic benefits and perks designed to support your well-being and career growth. Enjoy Marriott hotel discounts worldwide, a 401(K) plan with a discretionary employer match, and access to career development trainings. Along with discounts at Eye Pieces and Venture Sports, take advantage of corporate discounts through Perk Spot, our Sabbatical Program, a $500 referral program, and the Employee Assistance Program, all tailored to help you thrive both personally and professionally.

Why East West Hospitality:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We hope youll consider joining us! Visit our website to learn more about East West Hospitality at jobs.eastwest.com/culture.