Front Desk Supervisor - Transitions Counseling and Consulting

Job description:

We’re currently seeking a Front Desk Supervisor to lead our care coordination and scheduling team in delivering a great customer experience across our healthcare clinics!

Our Mission: At Transitions Counseling and Consulting, we provide affordable, skilled mental health services for children, teenagers, and adults at convenient locations throughout the Phoenix valley.

Our mission is to provide safe, high-quality mental health services in an ethical environment that embraces diversity and to train the next generation of therapists to also do so competently and confidently. We strive to be an organization that others enthusiastically recommend to their friends, families, and colleagues – whether for treatment, training, or a career – based on our empathy, technical skill, and the support we give to one another and all those we serve.

What you'll do at work:

• Direct and manage daily tasks of all care coordinators, ensuring effective workflow and accountability.
• Oversee the effective and accurate scheduling of clients through email, phone, online booking, and various other platforms.
• Facilitate orientation, training, performance evaluations, and performance improvement counseling for direct reports to promote professional growth and compliance.
• Answer client questions about treatment options, accounts, and balances.
• Communicate with a variety of others (healthcare providers, hospitals, insurance representatives) to coordinate seamless referrals for treatment.
• Send financial agreements and update applicable reports on a daily basis to maintain accurate records.
• Oversee and manage tracking and communication requirements for VA and Tricare.
• Handle records requests and other documentation needs efficiently.

Qualifications Include:

· Minimum: High School Graduate or equivalent

· Preferred qualifications include experience in a healthcare or behavioral health setting, LPN or RN licensure, and familiarity with electronic health records (EHR).

· Strong basic computing skills with Microsoft Office programs (Word, Excel)

· Must have excellent organizational skills, ability to work well with frequent interruptions, and ability to communicate with a variety of others in a manner that is direct, clear, courteous, and tactful in person, by phone, and by email

· Continuously maintain active cardiopulmonary resuscitation (CPR) and first aid certification.

· Provide current fingerprint clearance card issued by the Arizona Department of Public Safety and renew as applicable, ensuring continuous coverage.

What we provide:

We focus on taking great care of our team so they can focus on taking great care of our clients! We offer the following benefits:

• Flexible Work Schedules: willing to consider a flexible scheduling option that suits your lifestyle and within company business hours.
• Generous Time Off: 180+ hours off first year including PTO, sick time, holidays, and birthday
• Comprehensive Benefits: Full benefits including BCBS medical plans (multiple PPO and Alliance Network options), dental, and vision, HSA account with applicable health savings plan, 401K.
• Collaborative Culture: Excellent team culture and support

Compensation: $50,000-$60,000 per year

Job Type: Full-time

Schedule: 8 hour shift

Work Location: In person