Front Desk Supervisor - Healthcare - Catapult

NeighborHealth Center is a faith-based Federally Qualified Health Center and is a private, non-profit 501(c)3 agency founded to meet the healthcare needs of the underserved in the Raleigh area.

The Front Desk Supervisor roles include:

• Managing and supervising the Front Desk operations and staff.
• Ensuring that the front desk is gathering and documenting the necessary personal and financial information.
• Assessing staffing needs, training new staff, and performing staff evaluations.
• Achieving organizational goals for the front desk

Principal Duties and Responsibilities*

• Oversee front desk functions and staff
• Ensure appropriate staffing.
• Train and onboard new staff and perform routine evaluations.
• Communicate new policies, protocols, or changes being made within the clinic to the front-end staff.

Patient schedule and Patient intake

• Coordinate schedule for providers and patients.
• Identify trends in the schedule, along with suggested solutions, to increase productivity and efficiency.
• Monitor and Evaluate patient intake to ensure complete registration and data collection.
• Establish healthy customer service at the front desk.

Oversee and implement front desk goals

• Collaborate with financial team to ensure all financial and insurance information is obtained and properly documented within EMR.
• Collaborate with Director of Clinical Operations to increase compliance with front desk protocols and reporting needs.

Required Skills or Abilities*

• Ability to lead a team.
• Ability to take initiative and proactively assess processes and patient interactions at the front desk.
• Must have strong working knowledge of medical insurance.
• Conscientious of departmental and organizational policies and procedures, and able to embrace and personify the mission of the NHC.

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