Front Desk Supervisor - Omni Hotels & Resorts

Location

Royal Orleans Hotel

The Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four-diamond luxury award for over 30 years and has earned the Pinnacle Award for meeting services. Our full property renovation incorporates modern amenities with classic design in our guest rooms, including iconic wrought iron balconies and redesigned public spaces inspired by liveliness of the area's culture through various color palettes and artwork.

Omni Royal Orleans’ associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Royal Orleans Hotel may be your perfect match.

Job Description

The role of the Front Office Supervisor is to ensure the appropriate arrival and departure of guests in a courteous and professional manner while maintaining four star/four diamond standards.

Additionally, he/she will be responsible handling guest issues and forwarding along as needed.

Responsibilities

• Organizes, directs, and monitors daily activities of front desk agents.
• Must be able to complete all of the duties and responsibilities of the Front Desk Associate. 
• Ensures efficient, friendly, and professional guest registration, check-out, and telephone service; supervise front guest service agents to ensure that established procedures are followed.
• Establishes procedures, prepares and coordinates schedules, and expedites workflow.
• Assists with hiring, training, motivating, and rewarding front desk agents.
• Reviews current day’s expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered, blocked properly, and other departments are notified of room assignments.
• Reviews the daily room availability and informs all appropriate staff.
• Reviews status of departures on a daily basis; relays all pertinent information to front desk agents and other appropriate staff.
• Ensures all necessary reports and forms are completed daily.
• Performs front desk agent responsibilities as needed to process guests expediently including but not limited to checking guest into hotel, responding to guest questions, resolving guest problems/complaints, answering telephone, making guest reservations, and checking guests out of hotel.
• Ensures that guests’ needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
• Assists front desk agents with resolution of guest problems/complaints as needed.
• Monitors and maintains front desk area.
• Possesses and maintains thorough knowledge of hotel services, facilities, policies, and room rates and area’s attractions.
• Performs other duties as assigned by manager

Qualifications

• At least 2 years experience in the hospitality industry, preferred, but not required.
• Must be able to work a flexible schedule, including AM, PM, weekends and holidays.
• Previous supervisory experience, preferred.
• College degree preferred, but not required.
• Must be able to stand for prolonged periods of time. 
• Bilingual strongly preferred.
• The candidate must be able to stand for 8 hours, and have the ability to work flexible shifts and hours including weekends and holidays.
• Computer Skills (Synergy, Nucleus, Opera, Vision, GoConcierge, Microsoft Office

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statementIf you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.