Front Desk Supervisor - Holiday Inn Express Nokomis

Holiday Inn Express is coming to Nokomis, Florida!!! We are hiring for all hotel positions!!!

WHY SHOULD YOU JOIN US?

• Highly competitive salaries
• Seriously discounted hotel discounts with participating brand hotels
• Generous PTO
• Holiday Pay
• Up to 4% match for 401(k). Literally. Free. Money!
• Highly affordable Medical, dental, vision insurance
• Flexible Spending Account for childcare
• Free Teladoc
• Supplemental Insurance
• All the technology you’ll need to be successful, the most advanced software, and accessories to ensure you get the job done in style
• Regular team events (THINK: local community service outreach and volunteerism, cook offs, leadership development training, monthly lunch and learns, etc.)

WHAT YOU'LL BE DOING:

The Front Desk Supervisor works at the front desk of the hotel and provides leadership to the Front Desk and Breakfast team members as well as service to hotel guests and clients. 

RESPONSIBILITIES

• Supervises all Front Desk and Breakfast activities, inventories, and schedules, greets and checks in arriving guests and checks out departing guests. 

• Performs Manager on Duty when the General Manager is not on property.

• Provides excellent supervision to the team members.

• Motivates and develops associates.

• Provides exceptional customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest inquiries or requests.

• Responds in a courteous and prompt manner to all guest questions and/or concerns. 

• Maintains a professional appearance. 

• Supports the General Manager in all daily operations of the hotel. 

• Participates in hiring, training and accountability for Front Desk and Breakfast associates. 

• Anticipates guest needs to have superior guest service. 

• Understand and respond to guests’ needs and ensure a high level of guest satisfaction.  

• Oversees all guest complaints and ensures they are handled in a timely manner with a positive resolution. 

• Communicates effectively with support departments to optimize hotel operations.

• Responsible for preparing and reconciling cash deposits. 

• Maintains confidentiality and security of proprietary company information and guest information. 

• Communicates with management issues regarding safety and service in a timely manner.  

• Follow all individual brand standards, policies, & procedures. 

• Be a Brand Ambassador of A&R’s Culture, Mission, and Values. 

• Ensures all guests are treated in an efficient and courteous manner and that all Company standards are applied.

• Other duties as assigned.

QUALIFICATIONS

• Previous hospitality industry experience preferred, but not required. 

• High level of organizational and time management skills. 

• Excellent interpersonal and communication skills with strong customer/client focus essential. 

• Strong problem-solving skills. 

• Ability to work in a fast-paced, high-pressure environment. 

• Must be willing and have the ability to work a varied schedule that may include early morning, evening, night, and weekend shifts. 

• A passion for delivering exceptional levels of guest service.

• Ability to perform job functions with attention to detail, speed, and accuracy.

• Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time. 

• Professional and ethical.

• Excellent customer service skills.

• Quick learner and hard worker.

• Must be a team player and be able to work independently.

WORKING CONDITIONS

• Must be able to use body members to work, move or carry objects or materials. 

• Must be able to stand for periods of time.

• Ability to lift to 25 lbs. 

• Ability to make repeated and continued movements of the shoulders, elbows, and hands (below waist and overhead movements).  

• Must be able to lift, push, and pull a moderate weight frequently.

• Mathematical: Must be able to use basic mathematical techniques.

A&R Group provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

To ensure equal employment opportunities to qualified individuals with a disability, A&R Group will make reasonable accommodations for the known disability of an otherwise qualified individual, unless undue hardship on the operation of the business would result. Employees who may require a reasonable accommodation should contact the Human Resources Department to begin the ADA interactive process.