Front Desk Supervisor - YotelPad Park City

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!

  Embark on a unique career at YotelPad Park City, where our commitment to excellence extends beyond 304 thoughtfully designed rooms. Set against the backdrop of Park City's majestic mountains, our workplace is not just a job; it's an immersive experience. Picture yourself contributing to exceptional guest experiences while being surrounded by the stunning views and vibrant energy that make Park City extraordinary.   What sets us apart? Our dedication to cultivating a positive workplace culture, comprehensive benefits including a 401k with a company match, and enticing bonus programs designed to recognize your commitment. We're actively seeking talented individuals with a genuine passion for service to join our dynamic team. Be part of an environment where each team member plays a pivotal role in delivering outstanding service and crafting unforgettable moments in the distinctive location of YotelPad Park City. Explore the exciting career possibilities that await you with Pyramid Global Hospitality. Your journey towards a fulfilling career, immersed in a unique location, starts here!

At YOTELPAD, we are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us.   We offer all of our employees the following benefits:

• Highly competitive wages
• Free parking
• Hotel room discounts and travel benefits 
• 401K Plan with Employer Match

Additionally, we offer our full-time employees the following benefits:

• Paid Time Off (PTO)
• Unlimited Paid Time Off (PTO) rollover
• Paid Time Off (PTO) cash out options
• Comprehensive employee benefit/insurance programs
• Company paid life and AD&D insurance
• Tuition reimbursement
• 7 Paid Holidays  

Join our Team as Front Office Supervisor: 

We are looking for highly motivated individuals to join our Front Office Leadership. The ideal candidate uses their engaging personality to create a memorable first impression for our guests and staff. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. 

If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Training team members on new policies and procedures
• Ensuring all team members onsite for the department are supported in their designated area.
• Assisting with elevated guest recovery to find the best resolution for the guest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Some PM shifts will be required.
• Assist other departments as needed.