Front Desk Supervisor - Catholic Health

St. Francis Hospital, The Heart Center® is New York State's only specialty designated cardiac center. A member of Catholic Health, St. Francis is consistently recognized by U.S. News & World Report as a national leader for Cardiology & Heart Surgery, as well as for Gastroenterology & GI Surgery. Additionally, U.S. News rates St. Francis as high performing in Geriatrics, Neurology & Neurosurgery, Orthopedics, and Pulmonology. Nursing care at St. Francis is also nationally recognized, with multiple Magnet designations, as well as the AMSN PRISM Awards® and Beacon Awards. St. Francis has regularly out-scored other hospitals on Long Island.

St. Francis Hospital is dedicated to providing a supportive environment, committed to the highest standards of patient care, where health care professionals can develop their expertise and strengthen their credentials.

The Front Desk Supervisor manages and supervises the staff and all functions related to front desk activities.

Responsibilities:

• Checking patients in and out
• Scheduling
• Review and work the DAR to reconcile/correct accounts as necessary
• Communicates with other clinical and ancillary departments to improve patient care and satisfaction
• Training of new staff and assuring excellent customer service while adhering to policies and procedures; correspond with billing department and credentialing specialists to keep staff updated with insurance changes and  coverage including participation grids
• Review staffing work production and assure staff is securing insurance information and performing insurance eligibility and verification
• Data entry and obtaining necessary referrals/authorizations in a timely efficient manner
• Assure cash draws are accurate and closed out properly
• Assist with deposit preparation as necessary
• Triage and handle patient issues at front desk
• Work with practice management to resolve conflicts as they arise
• Cover for staff as necessary with all functions related to front desk to assure efficient work flow
• Perform other duties as required

Requirements:

• High School Diploma/GED required
• Physician Practice experience preferred

This range serves as a good faith estimate and actual pay will encompass a number of factors, including a candidate’s qualifications, skills, competencies, and experience and position location. The salary range or rate listed does not include any bonuses/incentive, differential pay or other forms of compensation that may be applicable to this job and, it does not include the value of benefits.

At Catholic Health, we believe in a people-first approach. In addition to the estimated base pay provided, Catholic Health offers generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.