Front Desk Team Lead - Trident Marketing

Rocky Fork Ranch, a Travel Resorts of America Resort, is a unique campground offering the perfect combination of modern-day amenities and rustic camping. Over 255 campsites, plus over 100 lodging facilities make up the developed portion of Rocky Fork Ranch. Complementing our lodging and campsites are a clubhouse, indoor pool, hot tub, adult lounge, game room, riding stables, hiking trails and much more to help our guests have a great vacation while enjoying our 850 acres of wooded and rolling landscape.

Job Description:

Front Desk associates are responsible for our guests' reservations and registrations. They also do point of sale for our small gift shop and general store, and other administrative duties while delivering a great guest experience.

Duties:

Provide superior guest service over the telephone and in person by being enthusiastic, attentive, and helpful.

Greet all guests with a positive attitude and well-groomed appearance, a smile, and proper uniform.

Follow all guidelines and procedures regarding the handling of registrations and reservations.

Follow specific cash and credit card handling procedures and properly use all office equipment.

Make and meet goals set by yourself and supervisor

Qualifications:

General knowledge of computer and phone operations

Excellent guest service skills

Must be able to stand for long periods of time

Must be able to communicate effectively over the phone.