Front Desk Worker (Bernie Wohl) - Goddard Riverside

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) a...

Provide great customer service and information to all participants, guests, employees and partners.

Answer or direct incoming calls, voicemails, and messages to the appropriate staff.

Ensure that all visitors sign in and out.

Ensure that all visitors are desired by the program they claim to be visiting before allowing them in the building.

Maintain and update building calendar to confirm activities and direct visitors appropriately.

Assist with facilitating space-use of classrooms to community members during normal business hours.

Bring emergency or significant issues to the attention of Facilities Manager.

Maintain cleanliness of the glass doors, vestibule and reception area.

Sort and distribute packages and mail.

Maintain a written logbook and document all incidents via use of incident report forms.

Monitor and respond to all fire and emergency systems.

Monitor and control building access according to procedures. Ensure all entrance doors are locked at the end of the business day.

Enter payables into accounts receivable system.

Any other duties assigned by Management.

 

Qualifications/Educational Requirements

Education

High School Diploma, GED, or 3+ years’ experience

Experience

3+ Years in a customer service, administrative or service industry role

Preferred Qualifications

Bilingual

 

 

Knowledge, Skills and Abilities

Working knowledge: Multi phone line, copier, scanner, and other office equipment

General knowledge: Strong communication skills

Thorough knowledge: Microsoft office and specifically outlook

Comprehensive knowledge: Microsoft office and the ability to learn new software platforms quickly

 

Physical Requirements/Working Conditions

Indoor office Work environment

Physical requirements include but are not limited to such things as, climbing stairs, standing, stooping, & typing

Ability to lift up to 25lbs

 

Employee Benefits :

Medical/Dental/Vision

Life Insurance/Commuter benefits/Employee Assistance Program (EAP)/Flexible Spending Accounts

403B Thrift Retirement Plan

12 Annual Sick Days

12 Agency Holidays

20 Days or 4 Weeks of Paid Time off and an additional week (5) days after 5 years of employment

Total of more than 6 weeks (a month and half) of paid time off

 

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

 

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

 

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.