Front of House (FOH) Floor Manager - The Palm Springs Surf Club

Palm Springs, CA, USA Job category: Restaurant/Front of House (FOH) Floor Manager Job Location: 1500 S Gene Autry Trail, Palm Springs, CA 92264 Season: Year Round Job Classification: Full-Time Hourly + Benefits: $22.00 - $25.00 DOE

The Front of House (FOH) Floor Manager is responsible for fostering and developing an exciting, positive, results-based environment for the restaurant. The Front of House (FOH) Floor Manager must be pro-active in providing hands-on operations and support to the staff via regular on the floor mentoring and coaching. Accurately completing administrative tasks, operations, employee relations, and payroll processes are also a key function of this role. Front of House (FOH) Floor Managers oversee daily operations while delivering great experiences to every guest every time they visit us. We encourage our team members to be well-rounded and willing to do whatever it takes to keep us running smoothly.

 

General Duties and Responsibilities:

 

·         Actively practice exceptional hospitality, utilizing S.A.N.E., Finding the Yes, and Collecting and Connecting Dots.

·         Embody and practice the Company Purpose (Creating Happiness) and Four Core Qualities (Friendliness, Show, Delight and Promptness).

·         Follow standards of service/mystery shop standards with each and every guest, each and every time. 

·         Be a Creative Problem Solver-do what’s needed to make the guest happy.

·         Attend all scheduled staff meetings and supplemental training sessions, being attentive and taking notes when appropriate.

·         Arrive to work on time and consistently follow shift schedule.

·         Be familiar with and follow all safety protocol including emergency, COVID, health department/food safety, and alcohol awareness.

·         Maintain a positive work atmosphere by acting and communicating in a manner that promotes harmony with guests, co-workers, and management.

 Perform additional duties as requested by management.

Essential Duties and Responsibilities:

 

·         A team player with a positive attitude.

·         Quick and flexible learner.

·         Attention to detail.

·         Communication and collaboration skills.

·         Advanced food, kitchen equipment and prepping knowledge.

·         Food handler’s certification.

·         Lead the daily operations of café and market.

·         Welcome and connect with every guest, provide friendly and personable service.

·         Ensure staff are compliant with proper time clock practices (including breaks) as well as in the proper uniform.

·         Demonstrate thorough knowledge of all positions that you oversee and maintain the ability to cover each position as needed.

·         Maintain knowledge of all our menus & products and demonstrate knowledge of dietary/allergy information and proper food handling.

·         Operate a POS register to complete customer transactions.

·         Assist the General Manager with projects and administrative tasks.

·         Uphold health, safety, and sanitation guidelines through leading by example as well as coaching and correcting staff.

·         Collaborate with and support fellow team members.

·         Ensure product displays are full and properly maintained.

·         Communicate effectively with the kitchen and front of house teams and embody an environment of teamwork.

·         Handle varying levels of business volume with composure & a positive attitude and support team members so they can do the same.

·         Ensure the team completes all opening and closing duties and assist with duties as needed.

·         Working with foods and beverages.

·         Manage direct reports.

·         Organize and review weekly progress.

·         Flexibility and willingness to adapt to changes. 

·         Driven and self-motivated.

·         Maintain customer privacy, behave with open-mindedness and cultural sensitivity.

·         Contributes to long- and short-form integration proposals and topline concepts.

·         Oversee operational software and operations.

·         Support the team on all integrations and proposals.

·         Planning, designing, and executing projects.

·         Strong attention to detail and problem-solving ability.

·         Implement quality assurance standards and provide accurate feedback.

·         Ensure performance, reliability, functionality, and compatibility is up to company standards.

·         Patience and the ability to maintain a professional demeanor.

·         Performs other related duties as assigned.

·         Enforce health and safety precautions.

Follow all safety and state guidelines for preventing transmission of Covid-19 and other illnesses.

Qualification Requirements:

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be detail oriented, possess strong organizational and time management skills and the ability to multitask. Ability to work a flexible schedule including weekdays, weekends, holidays, and nights.

 

·         Knowledge of performance evaluation and budgeting concepts.

·         Understanding of quality standards and health & safety regulations.

·         Excellent verbal and written communication skills.

·         Excellent interpersonal and customer service skills.

·         Excellent sales and customer service skills.

·         Excellent organizational skills and attention to detail.

·         Excellent time management skills with a proven ability to meet deadlines.

·         Strong analytical and problem-solving skills.

·         Strong supervisory and leadership skills.

·         Ability to prioritize tasks and to delegate them when appropriate.

·         Ability to function well in a high-paced and at times stressful environment.

·         Proficient with Microsoft Office Suite, Adobe, Google Suite, or related software.

·         Ability to frequently lift, move and/or push up to 50 pounds without assistance.

·         Ability to sit, walk, climb up and down stairs repeatedly for extended periods of time.

·         Constant standing and bending.