Front of House (FOH) Team Member - Chick-fil-A
Chantilly, VA 20151
About the Job
The Chick-fil-A Chantilly Air and Space location is seeking full-time and part-time hospitality professionals! The Front of house (FOH) Team Member role is more than just a job, it's an opportunity to be a hospitality professional. You will be out front and guest facing. In addition to working directly for an independent Operator, team members gain life experience that goes far beyond just serving a great product in a friendly environment. If you are looking for a great work environment with true career opportunities, then Chick-fil-A Chantilly Air and Space is the place for you. Chick-fil-A is a great opportunity for people of all ages and backgrounds, and no experience is necessary.
Our Expectations from You:
- Strive to be a hospitality professional not a hospitality amateur
- When you are scheduled be prompt for your shift
- Coordinate with your leadership for substitute when unable to work scheduled shift
- We expect you to be honest and have integrity in all that you do here
- We expect a learner's heart and positive attitude
- Display the Core 4 - Smile - Eye contact - Establish a connection - Speak enthusiasm
- Take responsibility and be accountable in order to grow and make the entire team better
- Share credit with teammates
- Resolve conflict quickly and professionally
- We expect you to go the extra mile for our guests and your fellow team members by showing them honor, dignity, and respect
- We expect you to have a heart for service and teamwork
- We expect you to show up for your shift in your full proper uniform with a professional appearance. Your professional appearance matters!
- We expect you to read our Team Member Handbook and follow all policies within the handbook
- Learn how to process guest orders both at the front counter and in the drive-thru
Our Commitment to You:
- Work in a positive environment where you’ll feel like you’re a part of a caring team!
- To have a great attitude towards you, we’re investing in you!
- You will be treated with dignity and respect
- To provide a safe working environment.
- To provide opportunities for advancement based on your performance and our needs
- To provide a free meal each time you work 5 hours or more.
- To provide flexible scheduling within reason and as long as it is in compliance with scheduling guidelines
- To provide incentives & encourage you to “serve beyond measure!”
- Receive focused training by leaders who care about you professionally and personally
- Given a clear growth path and tools to advance through leadership
- Ability to learn valuable skills from one of the fastest growing most recognized and highly praised brands
- Predictable schedule
- Sundays off!
Roles and Responsibilities:
- Completing tasks and ensuring that products and guest experience are consistent with the Chick-fil-A brand, culture and the Operator’s vision.
- Work with urgency to complete tasks efficiently and achieve operational excellence in all that you do.
- Preparing, assembling and serving products to food stations according to Chick-fil-A standards
- Communicate clearly with fellow team members and leaders.
- Stand for periods of up to 5 hours in length
- Basic mathematical and measurement skills
- Maintain a sanitary and safe restaurant by mopping, sweeping floors, removing trash, cleaning and equipment care.
- Always courteously greet guests.
- Unloading delivery trucks supplies and placing in proper storage area
- Able to lift up to 45 pounds
- Maintaining a well-groomed and clean appearance and always dressing professional
- Comply with all portion sizes, quality standards, and inspection standards
- Assembling, cleaning, maintaining and operating equipment: ice cream machine, soda drink fountains, lemonade and tea, and coffee machines, etc
- Fulfill other duties as required to assist team members and leadership with necessary tasks
Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.
