Front of House - Team Leader - Chick-fil-A
Kahului, HI 96732
About the Job
We're glad you found us, and we’re glad you're here! Thank you for your interest in working with us at Chick-fil-A Maui Hawaii. In this restaurant, we give our best, and we want the best for each other. This position is for our Front of House. This position requires that we give outstanding customer service in a clean and welcoming environment. A warm smile, a friendly greeting, eye contact and always using the phrase "My Pleasure" when serving guests.
TEAM LEADER
Description
At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of management and ensuring that each restaurant guest has an outstanding experience. Team Leaders are responsible for supervising and may be assigned to open or close the restaurant in the absence of a manager; following established opening and closing procedures.
Responsibilities include:
- Insures that Team Members follow recipes and read tickets to accurately prepare all orders.
- Insures that Team Members are extremely accurate with weights and measurements for all recipe items.
- Insures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
- Insures that workstations are clean at all times.
- Insures that cashiers follow cash handling procedures at all times.
- Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
- Insures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
- Perform any of the tasks above as needed throughout shift.
- Addresses guest issues that may arise; consults with management regarding complex issues.
- Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
- Communicates employee performance and policy/procedure violations to management for appropriate handling.
- Strictly adheres to all Company policies and procedures.
Requirements
- Minimum 18+ years old
- Previous customer service experience preferred
- Previous leadership experience an asset
- Hard-working
- Team-oriented
- Friendly
- Honest
- Great customer skills
The experiences we can provide you are an excellent stepping-stone to a successful future in the world of business. We also offer many other great benefits such as:
- A fun work environment where you can positively influence others.
- Flexible schedules which include being closed on Sundays.
- Learn first-hand from an experienced Owner/Operator that cares about you personally and is actively involved in the community.
- Leadership opportunities to gain real world management experience to help you reach your professional goals.
- Competitive pay.
Requirements and Responsibilities:
We are looking for applicants who exhibit the following qualities:
- Consistant and reliable
- Cheerful and positive attitude
- Values teamwork
- Loves serving and helping others
Applicants must be able to:
- Work Saturdays
- Smile
- Create and maintain eye contact
- Make emotional connections with guests
- Honors and encourages others to follow the visions and values of the restaurant
- Ability to multitask quickly, yet thoroughly
- Be team-oriented, adaptable, dependable, and have a strong work ethic
- Effectively communicate with guests and team members
Applicants will also be expected to be able to work on their feet for several hours at a time. Prior experience is preferred, but not necessary.
We ask you to:
- Have the ability to communicate effectively in English
- Be willing and able to work a flexible schedule
- Have the ability to lift and carry 10-65 lbs.
Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). It was at the Dwarf House® that Truett created the Chicken Sandwich. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. The recipe has not changed since the Original Chicken sandwich was created. Chick-fil-A is America's #1 fast food restaurant.
