Role

A Front of House Team Member at Chick-fil-A is fundamental to delivering outstanding customer service by managing the front counter, taking orders, and processing transactions with efficiency and friendliness. Their role involves creating a welcoming atmosphere for guests, addressing inquiries, and ensuring that the overall dining and drive-thru experiences align with Chick-fil-A's commitment to genuine hospitality. Whether at the drive-thru or inside the restaurant, front-of-house team members play a crucial part in upholding the positive reputation and values of Chick-fil-A.

Key Responsibilities

Talent/Leadership

• Foster a positive and collaborative team environment.
• Ensure adherence to Chick-fil-A's high-quality standards in food preparation.
• Monitor and maintain cleanliness and hygiene in the front of the house.
• Collaborate with leadership to optimize inventory processes.
• Schedule and coordinate tasks to maintain an efficient workflow, especially during peak hours.
• Encourage and support professional growth and development.
• Address issues promptly and facilitate open communication.
• Encourage a culture of continuous improvement and innovation.
• Implement and communicate changes to enhance efficiency and quality.

Customer Experience

• Greet customers warmly and assist them in placing orders accurately.
• Provide information about menu items and promotions to enhance the customer's decision-making process.
• Collaborate with Back of House staff to ensure accurate and complete orders, reducing errors and enhancing customer satisfaction.
• Efficiently handle transactions at the cash register, ensuring accuracy and providing a smooth payment experience.
• Provide prompt and friendly service to customers using the drive-thru, including accurate order processing and timely delivery.
• Keep the dining area clean, organized, and well-stocked to create a pleasant environment for customers.
• Address and resolve customer concerns promptly and professionally, seeking assistance from management when needed.
• Manage customer traffic during busy periods, guiding them to the appropriate service points and maintaining an organized flow.
• Encourage customers to explore promotions, upsell when appropriate, and inform them of any special offers or new menu items.

Sales & Brand Growth

• Adherence to Chick-fil-A's brand standards ensures a consistent and recognizable experience for customers, contributing to brand trust and growth.
• Streamlining Front of House operations leads to increased efficiency, potentially allowing for quicker service and higher customer turnover, positively impacting sales.
• Be receptive to customer feedback and relay relevant information to the management team.

Financial Stewardship

• Implement effective inventory management practices to minimize waste, control costs, and ensure optimal stock levels, aligning with financial objectives.
• Minimize food and resource wastage by implementing strategies to reduce spoilage and manage inventory effectively.
• Ensure proper maintenance of equipment to prevent costly repairs or replacements, promoting long-term financial sustainability.
• Identify opportunities for process improvement that can lead to cost savings without compromising the quality of products or services.
• Collaborate with management to understand financial goals and contribute insights on how Front of House operations can support those objectives.

Desired Skills and Experience

• Friendly and positive demeanor.
• Effective communication.
• Collaboration with colleagues to achieve common goals.
• Ability to handle a fast-paced and dynamic work environment.
• Flexibility to adapt to changing tasks and responsibilities.
• Thoroughness in following Chick-fil-A's quality standards and procedures.
• Efficient task completion to contribute to a smooth workflow.
• Ability to prioritize tasks during peak hours.
• Quick thinking to address issues as they arise
• Consistency in attendance and punctuality.
• Reliability in completing assigned tasks accurately and on time.
• Knowledge of basic food preparation techniques.
• Commitment to upholding Chick-fil-A's core values.

Additional Qualifications

• Able to work 25+ hours a week and various shifts per week
• Have reliable transportation
• Be authorized to work in the United States
• Preferred 1-2 years of previous experience in a restaurant, cafeteria, quick-service, or another food-service environment
• Must be able to lift up to 50 pounds and stand for up to 8 hours.
• Must commit to the highest Chick-fil-A customer service standards and our promise to guests: the highest quality meals served in a quick, friendly, and clean environment
• A hunger to learn quickly and grow

Benefits

• Competitive Pay
• Simple IRA - up to 3% match
• Scholarship Opportunities - $2,500-$25,000
• Flexible Scheduling
• Mental Health Support - Chaplain Care
• Meal Benefits -  Every Shift
• Referral Programs 
• Sponsored Events - Team Member, Family, and Volunteer
• Education Discounts
• Sundays Off - Always
• Medical/Dental Vision Benefits contribution at 60% at Full-time 
• Leadership Development Plans

At Serve Give Joy LLC, we firmly believe that every individual has the potential to achieve greatness, and we are dedicated to creating an environment that inspires and supports our employees in reaching their highest levels of performance.
Our promise is to provide a culture that fosters continuous growth, personal development, and professional excellence! We understand that each person brings unique talents, skills, and aspirations to the table, and we are committed to helping them unlock their full potential.

Salary

$20 per hour

Benefits

Health insurance, Dental insurance, Vision insurance, Referral program, Flexible schedule

Job Type

Full time, Part time