Front of House Team Member - Chick-fil-A
San Clemente, CA 92672
About the Job
Position Summary:
At Chick-fil-A, the Team Member role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Team Members gain life experience that goes far beyond serving a great product in a friendly environment. As a Front of House Team Member at Chick-fil-A, you will play a vital role in providing exceptional customer service and ensuring a positive dining experience for our guests. Your responsibilities will include greeting guests, taking orders, handling transactions, refreshing beverages, working the drive-thru, maintaining cleanliness and organization in the dining area and drive-thru lanes, and upholding Chick-fil-A's high standards of quality and service. This position is a non-exempt hourly position
Essential Duties and Responsibilities:
1. Greet guests with a friendly and welcoming demeanor, providing prompt and courteous service.
2. Take customer orders accurately and efficiently using our POS system, both at the front counter and drive-thru.
3. Process payments, handle cash, and maintain accurate cash handling procedures.
4. Refresh beverages and ensure drink stations are clean and stocked.
5. Operate the drive-thru headset system to take orders and provide excellent service to drive-thru guests.
6. Maintain cleanliness and sanitation standards in the dining area and drive-thru lanes, including tables, chairs, floors, and windows.
7. Monitor drive-thru orders to ensure accuracy and prompt delivery.
8. Assist with restocking supplies and maintaining inventory levels as needed.
9. Follow all food safety and hygiene guidelines to ensure the safety of our guests and team members.
10. Communicate effectively with team members and management to ensure smooth operations.
11. Uphold Chick-fil-A's values and mission while representing the brand positively to guests.
Qualifications:
1. Prefer at least 16 years of age.
2. Previous experience in customer service or food service preferred, but not required.
3. Strong communication and interpersonal skills.
4. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
5. Willingness to learn and follow Chick-fil-A's standards and procedures.
6. Availability to work flexible hours, including evenings, weekends, and holidays.
7. Eligible to work in the United States.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The employee must be able to:
· Lift and/or move up to 50 pounds such as cases of food items or kitchen equipment.
· Push or pull items such as kitchen carts and equipment.
· Interact with other staff members.
· Climb a step stool or ladder and reach above shoulders.
· Ability to frequently stand and walk; bend, stoop, squat, kneel and reach overhead. Reach above the head and reach forward. Stand, walk, use hands and fingers to handle, or feel objects, equipment, or controls; use hand strength to grasp items; and to talk and hear.
· Frequently bend or twist at the neck and trunk.
· Ability to comply with California Retail Food Code
Equal Employment Opportunity:
Chick-fil-A Outlets at San Clemente is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
