Front Office Assistant - PCCD Mountain View

Welcome to the Peninsula Center of Cosmetic Dentistry! We are the #1 Cosmetic Dentist in the Bay Area and have a world-class team committed to treating our patients with best in class care – we see each patient as unique individual who deserves personalized, exceptional care. PCCD is the Bay Area's only Cosmetic Dentist certified in Digital Smile Design technology, providing patients with 3D facial design and smile test drive "preview" before treatment begins. From stunning smile transformations to anxiety-free dental treatments, we're here to boost our patient's confidence and guide them through a dental journey with an unparalleled level of care.

To learn more about our office, check out our website here: https://www.pccdsmiles.com/

Our dental front office associates are the heart of our practice – they are the first and last impressions to be made on our patients. Our front office team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team, you will have: 

• Work Life Balance

• 3 Weeks Collective Paid Time Off & 8 Paid Holidays 

• Paid Parental Leave 

• Medical/Vision/Dental Benefits 

• 401k Match 

• Professional Growth and Career Advancement Opportunities 

Key Responsibilities 

• Build and maintain productive schedules for our doctors and hygienists 

• Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients 

• Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing 

• Coordinate financial agreements and consent forms for the patient's financial responsibility of dental treatment  

• Assist patients with understanding their treatment plan and increase dental case acceptance  

• Assist with patient check-in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices   

• Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and direction of workflow as necessary 

• Customer service experience 

• Dental office experienced (preferred) 

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

Working Environment & Physical Requirements  

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.