Front Office Assistant - Pony Express Dental

Pony Express Orthodontics is proud to serve the areas of Saratoga Springs, South Jordan and Eagle Mountain in Utah. Our Pony Express Ortho team is world-class, friendly, and highly trained to provide you with the perfect orthodontic treatment to help you achieve your straightest smile. Whether you are looking for traditional or Invisalign braces, our consultations are always free. Your confidence in your smile is important to us, and our team will work one-on-one with you throughout your treatment to achieve your oral health goals.

To learn more about our office, check out our website here: ponyexpressdental.com

Our dental front office associates are the heart of our practice – they are the first and last impressions to be made on our patients. Our front office team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team, you will have: 

• Work Life Balance (Monday 9AM-6PM in Eagle Mountain Tuesday 9AM-5PM in Saratoga Springs, Wednesday 9AM-5PM, Thursday 9AM-5PM at Daybreak location, Friday 9AM-1PM (on call answering phone for orthodontic calls)

• 3 weeks PTO

• Customer service experience 

• Dental office experienced (preferred) 

•  & 8 Paid Holidays 

• Paid Parental Leave 

• Medical/Vision/Dental Benefits 

• 401k Match 

• Professional Growth and Career Advancement Opportunities 

• Build and maintain productive schedules for our doctors and hygienists 

• Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients 

• Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing 

• Coordinate financial agreements and consent forms for the patient's financial responsibility of dental treatment  

• Assist patients with understanding their treatment plan and increase dental case acceptance  

• Assist with patient check-in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices   

• Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and direction of workflow as necessary 

• Customer service experience 

• Dental office experienced (preferred) 

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

Working Environment & Physical Requirements  

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.