Front Office Associate - Brillante Academy

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Mind. Body. Spirit.

At Brillante Academy, we believe:

• Every child possesses inherent dignity & infinite potential.
• Parents are the first educators.
• Learning and excelling in two languages (English and Spanish) builds bridges, opens doors, and strengthens minds.
• Truth, Goodness, and Beauty cultivate the mind, body, and spirit of every child.

About Brillante Academy

Brillante Academy Public Charter School opened its doors in August 2023. In our second year, we will have Pre-K3 through 2nd grade and will serve over 350 students from the Rio Grande Valley in the Mission area and surrounding communities in its first year. We will continue to grow one grade-level a year until 8th grade. Over the next decade, we plan to expand our network across the state of Texas to serve over 7,000 students. The Charter Management Organization (CMO) for Brillante Academy isSeton Education Partners, a Catholicly inspired organization that also manages the Seton Teaching Fellows missionary program and El Camino, an optional after-school Catholic faith formation program. Seton Education Partners is also the CMO for our sister schools, theBrilla Schools Network, which are having a transformational impact in Bronx, NY.

Why Brillante? 

Brillante Academy is a two-way, dual language school that aims to empower our scholars and community through an innovative approach that combines personalized blended learning and co-teaching with a classical approach to education. We focus on teaching the whole child, instilling a deep sense of character through our core values (courage, justice, wisdom, and self-control) while setting a high bar for academic achievement and teaching a content-rich curriculum that has stood the test of time. All in service of preparing our scholars for excellence in high school, college and beyond. Our scholars acquire and master English and Spanish to become bilingual and biliterate citizens who will leave a lasting positive impact on their community as problem solvers, advocates, and contributors. Brillante’s commitment to holistic child development is paralleled with its commitment to creating a joyful community for families and staff.  You can learn more about our mission and approach on our website.

Team members of Brillante will play an instrumental leadership role in bringing our vision to life and grow their impact while contributing to building our school from the ground up. Join us!

Position Overview

We are looking for a mission-driven leader who is energized by playing a support role and has experience delivering results in such a position. The Front Office Associate is a vital member of the Operations Team, which is responsible for designing and implementing efficient day-to-day systems and routines that contribute to a joyful school culture and the highest-levels of learning, instruction and organizational stewardship (finance, data, compliance, asset management, etc.).  You are skilled in staying calm in challenging situations and navigating the unexpected. In the course of a few minutes, the Front Office Associate may assist a parent with a concern, greet a potential donor touring the school, and then quickly pivot to problem-solving with a kindergartener who left their coat on the bus. The Front Office Associate is managed, coached and supported by the Operations Manager. The primary objectives of this role include: 

• Delivering exceptional customer service as the school’s first point of contact on school campus for teachers, students and families
• Creating and maintaining a positive front-office culture where all feel welcome and receive the support they need
• Serving as an integral member of the Operations Team and assisting in the efficient execution of day-to-day school systems and logistics
• Performing administrative duties and special projects to support the Leadership Team in leading Brillante to achieve our ambitious goals

In pursuit of these objectives, your typical week would include a variety of tasks such as:

• Welcoming and building relationships with all who come into the office
• Answering inquiries (in-person, via phone, or email) and providing accurate and helpful information to all, and relaying messages to the appropriate staff member(s) in a timely manner
• Designing and maintaining staff-facing systems for managing Front Office procedures (supply requests, copy requests, laminating requests, mail, etc.)
• Managing office inventory, fulfilling staff supply requests and restocking supplies as needed
• Maintaining office equipment including copiers, laminators, etc. and providing basic troubleshooting support when an issue arises
• Developing and managing daily procedures for staff and student check-in and check-out
• Filtering and distributing office mail
• Creating and maintaining a welcoming and appealing physical environment including reception area, storage rooms, meeting rooms, etc.
• Supporting the PEIMS & Data Manager in managing student attendance and information systems including data entry and making daily calls to families of absent students 
• Supporting the Student & Family Engagement Manager in recruiting and enrolling new students
• Scheduling meetings for the Principal and Directors based on shared calendar availability
• Assisting with planning and execution of school events
• Creating and distributing school-wide communications (newsletters, food calendar, bus routes, etc.)
• Assisting the Operations Managers with purchasing and expense reports
• Working on special projects aligned with the Operations Team vision and/or in support of Principal or Superintendent priorities
• Planning time effectively to manage multiple projects simultaneously and meet deadlines while radically focusing on the highest-impact priorities

Qualifications 

• Belief in the Brillante Academy mission, model and values
• Bilingual in English and Spanish
• Experience working in a school and/or fast-paced office environment is strongly preferred
• Team player with strong interpersonal, stakeholder management, and relationship-building skills
• Strong written and verbal communication skills
• Excellent organization and time management skills
• Proficiency in Microsoft Office and Google Suite products

Compensation

We offer a competitive compensation package that includes comprehensive health, retirement and wellness benefits. All school leaders are equipped with the tools and supports needed to thrive including but not limited to curriculum, professional development, coaching, technology, supplies, etc.

Diversity & Inclusivity 

We are building an organization in which talented individuals from all walks of life and experiences can join our team and make significant contributions. We are particularly committed to attracting and developing individuals who share the life experiences or backgrounds of the students we will serve.

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