Front Office Coordinator - Neighborhood Health Centers of the Lehigh Valley

JOB SUMMARY

Health Center Front Office Coordinator supports providers, staff, patients, and senior management and is critical to the overall coordination of services. Monitors activities and operations to ensure that the health center successfully meets its objectives.

ESSENTIAL FUNCTIONS

1. Work collaboratively with RN Clinical Coordinator to ensure excellent customer service experience and quality clinical operations at health center.
2. Work collaboratively with Revenue Cycle Manager to assure timely and accurate capture of charges for services provided.
3. Supervise health center front office and other non-clinical health center staff, including but not limited to, monitoring attendance and ensuring staffing to meet health center operational needs.
4. Provide training and orientation to new staff in all clinical front office duties.
5. Supervise and monitor daily work of clerical staff, ensuring timely completion and quality: collection of adequate supportive documents for SFS, collection of needed data for a complete registration, accurate and complete scanning of medical records, discharge related paperwork accurately handled with patients, complete and accurate processing of medical record requests.

This is not intended to be a full job description.

Experience:

• Medical office management: 3 years (Required)
• Bilingual in English and Spanish preferred.