Front Office Director - Fairfield Inn and Suites

Job Title: Front Office/Guest Services Manager

Summary: Lead the hotel in delivering exceptional guest experiences by championing our 6 Xs Hotter Service Philosophy. Create a welcoming and caring service environment while overseeing overall guest satisfaction.

Responsibilities:

• Manage front office operations and guest services team.
• Ensure adherence to service standards and guest satisfaction metrics.
• Resolve guest complaints and enhance service delivery.
• Train and mentor staff on service excellence.
• Monitor and manage room inventory and reservations.

Qualifications:

• Proven experience in hotel management or guest services.
• Strong leadership and communication skills.
• Ability to work flexible hours, including nights and weekends.
• Knowledge of hotel management software.
• Customer-focused with a passion for service excellence.