Front Office Manager - Springwood Hospitality

Thank you for your interest in our Brand-New Fairfield Inn and Suites by Marriott Bethlehem/Easton opening August 2024.

Some of the benefits you will find working for Springwood Hospitality:

- Annual Retention Bonus, up to $1,000

- 401K with employer matching contribution

- Multiple team member "thank yous" throughout the year, centered around holidays and special events

- Salary starting at $40,000 per year.

• Paid Time Off
• Flexible Schedule
• Competitive Wages
• Retention/Referral Bonus
• 401(k)
• 401(k) matching

The Front Office Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. This is a full-time position in which the hours are days and evenings to including weekends. We are looking for someone who can work as a team in partnership with other department heads to ensure the hotel runs efficiently and that the best possible service is delivered to our guests. Leadership and training ability as well as superior customer service skills are also a must for this position.

Who We Are: The Fairfield Inn and Suites is a Marriott branded Hotel with 110 brand new standard and suite guest rooms. Our guests are able to enjoy our fitness center and complimentary breakfast each morning.

Why Do We Do It: The work that you do will be remembered for generations to come and thus we are in more than the hotel business; we are in the business of making a long lasting impression on families and business travelers that will want to return.

Your work here has meaning. You are here to improve the lives of coworkers, guests, owners, and our community. Every day, you can improve lives in your own unique way and we strive to do the same for you, but it all starts with you.

Why We Are Different: We are focused on ensuring proper training not only for professional growth but for personal development. We embody the Springwood Essentials in our daily work routine as well as utilize these same Essentials in our everyday life. We look for creativity and self-leadership. People who don’t need to be told what to do to get things done. People who have an innate passion for making others’ lives better.

Springwood Hospitality

Front Office Manager

TITLE Front Office Manager

LOCATION Property Level

REPORTS TO General Manager

FLSA Status: Salaried, Exempt

JOB SUMMARY

Responsible for: the day-to-day operations of the Front Office while overseeing and assisting with Housekeeping and Maintenance to include and not limited to: personnel, guest service, budget performance and financial controls.

PRE REQUISITES

The Company associates have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Therefore, associates must pass the appropriate security clearance, per company policy.

• Two Years experience supervising (at least) eight associates.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating. For this position specifically:

• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.
• Must be able to stand for eight hours, bend, stretch, reach.
• Must be able to see and hear
• Must be able to speak and read English, the ability to communicate in another language may be helpful.
• Must display professionalism, honest and trustworthiness at all times.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge in:

• Supervisory skills: interviewing, hiring, training, coaching, documenting, motivating.
• Property Management Systems, preferably OnQ or Fosse
• Accounting practices as delegated
• All functions, procedures and policies of departments supervised.
• Daily hotel operations check daily events, bulletin boards and be up to date on changes, new procedures and events.
• Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.

Skills:

• Train and develop associates through meetings, logs, etc.
• Attention to detail and organization with strong computer skills.
• Monitor and document associates for both positive and negative feedback.
• Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make changes.
• Analyze work for accuracy of self and others.

Abilities:

• Multi task, remain associate and guest service focused.
• Effectively communicate with guests, department heads, associates and home office support staff.
• Solve guest issues with professionalism and maintain a hospitable attitude.
• Market and promote to increase exposure and sales

SPECIFIC RESPONSIBILITIES

1. Maintain a professional cohesive team by: hiring, training, coaching, counseling and developing the most qualified individuals.
2. Promote positive morale and friendly attitudes.
3. Complete administrative duties in a timely manner: schedules, payroll, inventories, orders, production controls, etc.
4. Work within budgeted guidelines for maximum revenues and within labor models.
5. Maintain safety and security practices, have thorough knowledge of emergency procedures.
6. Ensure guests are provided with the highest quality product and service.
7. Communicate and document using internal means: logs, Springwood reporting systems, Quore, Google Doc's & email, etc.
8. Must be thoroughly familiar with the Associate Handbook, implement all the rules, policies and procedures established by the company; including, but not limited to, those contained in the Associate Handbook.
9. Maintain certification from a brand approved responsible vendor training program.
10. Other duties as assigned, that the associate is capable of performing.

WORKING CONDITIONS/SPECIAL REQUIREMENTS

Standing, walking for long periods of time while maintaining an aggressively friendly professional image. Be flexible in regard to work schedule. Be available as necessary 24/7, weekends and holidays as business demands.

POSITIONS FOR POSSIBLE ADVANCEMENT

Before the next promotion, this person should develop and train her/his replacement. The ability to teach skills and competencies will enhance leadership skills in preparation for further promotion.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

I have read the job description, including the physical requirements of the position, and by signing below attest that I can perform this job in its entirety without accommodation.

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