Front Office Manager for new Hotel - Courtyard by Marriott - Courtyard Billings | Leisure & Business Hotel in Billings

Summary:

We're seeking a Front Desk Manager to oversee our reception operations at our new Marriott Hotel. In this role, you'll warmly welcome guests, address their inquiries and concerns, manage bookings and appointments, and maintain a professional reception area. We offer competitive wages and benefits, a positive work environment, and excellent opportunities for career growth. This is a fantastic chance to jumpstart your career in the hospitality industry.

To be a successful front desk manager, you should possess strong time management and organizational skills and be financially minded. A top-notch front desk manager should provide exceptional customer service and strong leadership skills. If you're tech-savvy and enjoy learning various software systems, that's a plus!

Front Desk Manager Responsibilities:

• Defining and implementing front desk objectives and procedures.
• Hiring and training staff and managing the shift schedules.
• Tending to guests' complaints and questions and providing exceptional customer service.
• Ensuring that the front desk and reception area are kept clean and organized.
• Maintaining front desk office supplies and equipment.
• Managing budgets, records, and contracts.
• Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
• Conducting performance reviews with the front desk staff.
• Generating reports and feedback for presentation to the general manager.
• Performing administrative duties such as filing and updating records, among others, as needed.

Front Desk Manager Requirements:

• High school diploma or GED.
• A minimum of 1 year of experience as a front desk agent.
• Good understanding of procedures and practices in the hospitality industry.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• The ability to provide exceptional customer service.
• Good leadership and training abilities.