Front Office Manager - McCall Behavioral Health Network

Front Office Manager

Primary responsibility to conduct screening/triage for all new outpatient clients, record collected information (demographic data, insurance coverage, clinical information) in electronic health record, and schedule client intake appointments.

Full-time/ Non-Exempt - 40 Hours/week

Monday to Friday Schedule

Pay Range begins at

QUALIFICATIONS

Associate degree or receptionist background preferred.  Ability to multitask is required.  Must possess and demonstrate a high level of computer knowledge, including but not limited to Microsoft Office Suite. Excellent phone manner and communication skills are essential. 

Physical Requirements: Prolonged periods of time sitting at a desk, using the phone, and working on a computer. Must be able to lift up to 20 pounds at times.

Valid Driver’s license required.

BENEFITS

• 4 Weeks of PTO that increases with years of service
• 11 Paid Holidays
• Medical & Dental Insurance - with large employer paid premium
• Life Insurance - 100% employer paid
• Voluntary Vision Insurance
• AFLAC Voluntary Benefits
• 403(b) Retirement Plan with employer match
• Employee Assistance Programs (EAP)
• 2 Gym Membership Options
• Tuition Reimbursement

AGENCY OVERVIEW

The McCall Behavioral Health Network is a nonprofit organization whose mission is to inspire hope and promote wellness and healing through a continuum of behavioral health services — prevention, treatment, recovery support, and community engagement — for individuals of all ages and families across Western Connecticut. For more than 50 years, we have reached out to those who often feel isolated in their struggles and have never turned anyone away for their inability to pay. Led by President and CEO Maria Coutant Skinner, LCSW, our passionate team of highly trained professionals is committed to helping individuals and families overcome adversity, foster resilience, and achieve wellness. With locations in Canaan, Danbury, Torrington, Waterbury, and Winsted, McCall serves over 3,500 clients annually, supporting individuals wherever they are on their recovery journey. At McCall, our mission is at the heart of everything we do, ensuring that everyone in our community has equitable access to best-in-class care and the resources they need to heal and thrive.

KEY RESPONSIBILITES

• Answer incoming calls and ensure that all callers are assisted appropriately.  Provide information about agency programs and services.
• Greet and check in clients upon arrival.  Collect co-pays and client fees at time of service. Ask, “Have there been any changes to your insurance, address, phone number?” Provide new client with McCall “welcome”/informational packet.
• Verify state insurance coverage for client intake appointments (must be rechecked at the first of each month).
• Maintain and update computer logs for drug screens and referrals. Scan/copy documents to electronic health record and referral source when appropriate.
• Receive medical records requests and direct to appropriate staff person.
• Appointment reminder phone calls for psychiatric and evaluation appointments (normally completed by evening receptionist).
• Supervise front desk staff and scheduling of front desk coverage to ensure complete coverage during all business hours.

Full Job description will be made available