Front Office Medical Receptionist (Temporary) - Alignment Healthcare

Alignment Healthcare was founded with a mission to revolutionize health care with a serving heart culture. Through its unique integrated care delivery models, deep physician partnerships and use of proprietary technologies, Alignment is committed to transforming health care one person at a time.

By becoming a part of the Alignment Healthcare team, you will provide members with the quality of care they truly need and deserve. We believe that great work comes from people who are inspired to be their best. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment community.

Position Summary:

• Access Primary Care Physicians is seeking an organized, detail-oriented front office medical receptionist who is passionate about healthcare and customer service to join the team of collaborative physicians and medical assistants.
• This role is responsible for providing patient-oriented service in a clinical front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care.

General Duties/Responsibilities (May include but are not limited to):

• Greets patients in a friendly, service-oriented manner in compliance with policies and workflows.
• Answer multiple phone lines; directs calls and takes messages as needed.
• Oversees patient check in by ensuring medical records/charts have been pulled, patient data is current, appropriate paperwork is in order, and charts are reviewed/prepared.
• Oversees patient check out by scheduling follow up appointments, collecting co-payment if applicable, ensuring paperwork is complete.
• Schedules and confirms patient appointments.

Supervisory Responsibilities:

N/A

Minimum Requirements:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 
• The requirements listed below are representative of the knowledge, skill, and/or ability required. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Experience:

• Minimum 2 years’ experience in medical reception and customer service.
• Experience working with Medicare population preferred.

Education/Licensure:

• High school diploma; or any combination of education and experience, which would provide an equivalent background required.
• Medical Assistant certification from an accredited school of training preferred.

Other:

• Bi-lingual (English/Spanish) preferred, but not required.
• Manages difficult or emotional customer situations.
• Follows instructions, responds to management direction.
• Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Physical Functions:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
• The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus
• Alignment Healthcare, LLC is proud to practice Equal Employment Opportunity and Affirmative Action. We are looking for diversity in qualified candidates for employment: Minority/Female/Disable/Protected Veteran.
• If you require any reasonable accommodation under the Americans with Disabilities Act (ADA) in completing the online application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please contact careers@ahcusa.com.