Front Office Receptionist (Bilingual) - Marin Community Clinics
San Rafael, CA 94901
About the Job
Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national awards from the Health Resources and Services Administrations (HRSA). Our Mission is to promote health and wellness through excellent, compassionate care for all.
The Front Office Receptionist performs clerical and client services tasks required for the greeting, registration, and processing of scheduled and unscheduled clients in the reception area. Making clients feel welcomed is a primary responsibility of the check-in receptionist.
Responsibilities:- Greets, welcomes, and assists all clients entering the waiting room, processes those who have appointments, and notifies in advance each client of expected wait times.
- While maintaining a professional demeanor, answers inquiries regarding general clinic information.
- Utilizing customer service skills, answers incoming calls and provides assistance, makes appointments, routes calls as appropriate, or provides information to the caller, as needed.
- Calls clients to confirm next-day appointments and performs needed cancellations or rescheduling based on client contract.
- Processes walk-in requests for appointments according to established procedures.
- Provides alternative medical service information for new clients who cannot be seen due to scheduling constraints.
- Accurately enters and confirms billing and demographic data in Practice Management System for all clients during check-in process, capturing vital demographic data and authorized signatures.
- Verifies timeliness of arrival, collects new patient private pay deposits.
- Clearly documents on the superbill.
- Prepares charts and superbills for appointments for both new and established clients in advance.
- Willingly assists nurses by acting as a resource for servicing overflow calls to nurses’ phone extensions.
- Accurately takes detailed messages and/or provides information to the caller as needed.
- Routes all nurse messages in a timely manner.
- Handles patient payments and responsible for accurate reconciliation of receipts and charges.
- Maintains the patient waiting room in a clean and orderly condition during hours of clinic operation.
- Informs appropriate staff as needed for repairs or maintenance.
- Schedules and maintains appointments in the Practice Management System including phone requests for appointments transferred from other employees and during client discharge.
- While demonstrating excellent customer service skills, informs all patients being scheduled regarding payment obligations, documents needed, and clinic policies and procedures.
- Maintains control of daily superbill copies and turns them into the supervisor for reconciliation with Master Superbill Control Sheets.
- Calls patients to make follow-up appointments or mail out letters per providers request to follow-up
- Transfers calls to internal extensions or pages overhead to locate the recipient of the call, and pages for staff as necessary.
- Care Team Responsibilities as outlined in the Care Team Patient Center Medical Home procedures.
- Other duties as assigned.
Education and Experience:
- High School Diploma or Equivalent (GED) required.
- Bilingual in English and Spanish required.
- 2 years minimum work experience in a health-care work setting, community health environment preferred.
- Prior work experience in a front office receptionist role, 1-2 years minimum.
- Prior experience working in customer service oriented environment highly desired.
- Experience with Electronic Health Records (EPIC) desired.
Required Skills and Abilities:
- High level of initiative, attention to detail and the ability to follow-through on assignments independently to completion.
- Excellent communication skills and interpersonal skills required.
- Ability to communicate effectively in English and Spanish in person and over the phone.
- Ability to use a computer and have basic knowledge of Microsoft Office/Outlook software including; Excel, Word, and PowerPoint.
- Active listening and asking questions as appropriate to determine patients and visitor’s needs.
- Excellent display of professionalism while communicating with patients and visitors.
- Ability to multitask in fast paced environment clinic setting.
- Ability to train other staff members as needed.
- Ability to work in team environment setting.
- Ability to complete tasks efficiently and correctly.
- Ability to provide patients and visitors with high level of customer service.
- Ability to prioritize assignments as needed, apply organizational skills and have high attention to detail when performing tasks.
- Ability to use office equipment such as postal electronic mailing meter, faxing/scanning equipment.
- Ability to work evenings or weekend shifts as needed.
- Excellent reliability and dependability.
Physical Requirements and Working Conditions:
- Prolonged periods of sitting at a desk and working on a computer.
- Use of mouse, keyboard and headset.
- Moderate to loud noise and intermittent interruptions.
- Must be able to lift up to 15 pounds at times.
Benefits:
Our benefits program is designed to protect your health, family and way of life. We offer a competitive Benefits Program that includes affordable health insurance and Health Reimbursement Accounts (HRA), Dental and Vision Insurance, Educational and Continuing Education Benefits, Student Loan Repayment and Loan Forgiveness, Retirement Plan, Group Life and AD&D Insurance, Short term and Long Term Disability benefits, Professional Fee Reimbursement, Mileage and Cell Phone Reimbursement, Scrubs Reimbursement, Loupes Reimbursement, Employee Assistance Programs, Paid Holidays, Personal Days of Celebration, Paid time off, and Extended Illness Benefits.
Covid-19 vaccination and Booster Requirements:
All employees are required to be fully vaccinated for COVID-19, including "health-care" required boosters as a condition of employment, subject to limited exemptions. New employees are required to provide proof of being fully vaccinated for COVID-19 and boosted before the first day of employment. If you completed your primary series early boosters,but have not received the most recent booster,you will be required to get the most recent booster and mask until completed if hired.
MCC is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.
