Frozen Clerk - Masco Corporation

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.






Job Description:




Job Title: Frozen Foods Clerk


Department: Frozen Foods


FLSA: Non-Exempt




General Function:


Provides prompt, efficient and friendly customer service. Rotates and replenishes merchandise. Ensures cleanliness and safety in the department, and checks temperatures of cases for correctness and consistency.




Core Competencies



+ Partnerships


+ Growth mindset


+ Results oriented


+ Customer focused


+ Professionalism





Reporting Relations:


Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Frozen Department Manager; Service Managers




Positions that Report to you: None




Primary Duties and Responsibilities:



+ Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.


+ Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.


+ Makes an effort to learn customers’ names and to address them by name whenever possible.


+ Assists customers by: (examples include)


+ escorting them to the products they’re looking for


+ securing products that are out of reach


+ loading or unloading heavy items


+ making note of and passing along customer suggestions or requests


+ performing other tasks in every way possible to enhance the shopping experience.




+ Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.


+ Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.


+ Rotates and replenishes merchandise and ensures highest quality standards are met.


+ Ensures cleanliness in the department, cleans off the cases, sweeps the floor, etc.


+ Ensures merchandise is displayed neatly on the shelves and labels are readily visible to customers (faces merchandise).


+ Builds end caps display and fills these areas through the week as necessary.


+ Unloads trucks, checks in product, puts product away, and may review invoices.


+ Ensures storage area is organized, the floor is not slippery, and the temperature is constant and correct.


+ Maintains strict adherence to department and company guidelines related to personal hygiene and dress.


+ Adheres to company policies and individual store guidelines.


+ Reports to work when scheduled and on time.





Secondary Duties and Responsibilities:



+ Orders product and supplies as necessary.


+ Assists with inventory.


+ Prices products for customers as necessary.


+ Assists in other areas of store as needed.


+ Performs other job related duties and special projects as required.





Knowledge, Skills, Abilities and Worker Characteristics:



+ Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.


+ Ability to do arithmetic calculations involving fractions, decimals, and percentages.


+ Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basicdirection.





Education and Experience:


No education requirement. Six months or less of similar or related work experience preferred.




Physical Requirements:



+ Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.


+ Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.


+ Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.





Working Conditions:


This position is continually exposed to noise, temperature extremes, and dampness. There is frequent exposure to equipment movement hazards. This is a fast paced work environment with significant pressure.




Equipment Used to Perform Job:


Pallet jacks, register systems, two wheeler, box cutters, box crusher and C.A.R.S. reordering system




Contacts:


Has daily contact with customers and suppliers/vendors.




Are you ready to smile, apply today.